The latest version of NICE Fizzback offers better ease of use for improved responsiveness to customer feedback.
The real-time solution helps companies drive action based on Voice of the Customer (VoC) insights and, when combined with predictive analytics, can also shape the customer journey.
This new version draws on recommendations from active Fizzback users to provide deeper visibility into the customer experience.
Key features include:
- Self-service capabilities that allow Fizzback users to modify email and SMS surveys and polling schedules. This helps organisations to continuously test customer responses.
- Users can also create and adjust alerts to highlight customer feedback for specific audiences in the organisation, according to a set of definable criteria. This helps more employees to understand customer needs within a particular area of service.
- Advanced real-time analytics to help identify hot topics among customers. Users can spot developing trends that do not necessarily correspond with preset feedback categories, helping companies respond to customer pain points at an earlier stage.
- The ability to divide up data to gather deeper insights. Organisations can also access historical data beyond what is presented on the dashboard.
Miki Migdal
“Working with our clients through the NICE User Group, we believe the set of features developed for the latest Fizzback release will provide them with great value,” said Miki Migdal, President of the NICE Enterprise Product Group. “This includes placing greater control in the hands of the client, faster changes to the system, and a lower total cost of ownership.”
For more information about NICE, visit their website.
Author: Megan Jones
Published On: 4th Nov 2015 - Last modified: 18th Dec 2018
Read more about - Archived Content, NiCE
