We present a set of key questions to consider when implementing speech analytics in the contact centre.
If you can confidently answer “yes” to each of the following questions, you will likely be in a good position to implement a speech analytics solution.
Author: Rachael Trickey
Reviewed by: Hannah Swankie
Published On: 8th Jul 2022 - Last modified: 17th Nov 2025
Read more about - Essential Call Centre Tools, Free Downloads, Speech Analytics
