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Articles - Speech Analytics
How Call Analytics Can Improve the Contact Centre
Definition: Speech Analytics
What Are the Top Uses of Speech Analytics?
Speech Analytics Checklist
What is Speech Analytics?
Speech Analytics in the Contact Centre: 2020 Survey Results
A Checklist for Implementing… Speech Analytics
What Is Speech Recognition Software and How Is It Being Used by Contact Centres?
14 Imaginative Ideas From the Which? Contact Centre
16 of the Best Uses for… Voice Analytics Tools
26 Contact Centre Technology Predictions for 2018
6 Ideas for Customer Journey Mapping
10 Contact Centre Technology Predictions for 2017
What’s Next With… Speech Analytics?
What to look for when buying… a Speech Analytics Solution
3 quick wins for speech analytics
19 Predictions for the Future of the Contact Centre
What to look for when buying speech analytics
Top Customer Service Strategies – No.5 Listen to Your Customers and Staff
“I know what my problems are…but I don’t know how to solve them”
Speech analytics: Where is the best return on investment?
A new way to avoid compliance fines
What’s holding back speech analytics?
Benefits of using real time speech analytics
How to Turn a Bad Agent Into a Good Agent
The Top 5 Agent Performance Metrics
7 Ways Technology Can Help Exceed Service Level Targets
5 Soft Skills Every Agent Needs Before Taking Their First Call
eBook: The Impact of AI on the Contact Centre
eBook: How Customers Can Lead Your Business Transformation in 2024
CCW Conference & Trade Show
Mon 26 Feb 2024
Train & Retain: How to Boost Retention With Effective Training – Webinar
Tue 27 Feb 2024
Customer Experience Research 101
Seven Steps to Reshape Self-Service With CES
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?