Staysure Chooses NiCE For European Expansion

Staysure has selected NiCE’s AI-powered CXone Mpower platform to support its goal of expanding across Europe.

Chosen through a competitive tender process, the platform is said to help modernise Staysure’s customer service operations by integrating digital channels such as WhatsApp, SMS, chat, and voice into a single system.

Commenting on the announcement, Alistair Hadfield, COO, Staysure, said, “In today’s digital-first world, NiCE’s CXone Mpower platform provides the flexibility and scalability essential for fuelling our growth, while cultivating a culture of continuous improvement.

Its advanced AI ensures we’re not just meeting today’s digital demands but are also prepared for the evolving needs of the travellers of tomorrow by providing true end-to-end automation.”

Key features include real-time AI support tools (Copilot and Expert) to assist agents with guidance and centralised knowledge.

Staysure will also use CXone Mpower for automated quality management and sentiment analysis, enabling the company to monitor all customer interactions and gain insights into service performance and customer experience.

Darren Rushworth, President, NiCE International, said, “CXone Mpower positions Staysure to scale efficiently and seize emerging opportunities within the European travel insurance market.

By adopting NiCE’s AI platform for its customer service operations, Staysure is not only meeting the evolving demands of travellers today but can set new standards for service excellence in the future, leveraging cutting-edge capabilities.

We also extend our gratitude to our partners at SVL, whose collaboration and expertise supported Staysure in progressing through the ambitious process.”

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About NiCE

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

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Author: Hannah Swankie