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Articles - CEO Interview
The CEO Interview: Sagi Eliyahu at KMS Lighthouse
The CEO Interview: Mark Walton at Sensée
The CEO Interview: Oscar Giraldo at Playvox
The CEO Interview: Tiago Paiva at Talkdesk
The CEO Interview: Thomas Goodmanson at Calabrio
The CEO Interview: Jaime Scott at EvaluAgent
Editor's Pick
21 Customer Service Apology Statements – With Examples
The Top CCaaS Vendors for 2023/2024
How to Calculate Attrition Rate – The Formula
Workforce Management vs Workforce Optimization – What’s the Difference?
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White Paper: How Contact Centres Can Become Employers of Choice
Recorded Webinar: Simplifying and Automating the Contact Centre
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The UK National Contact Centre Conference
Tue 26 Sep 2023
CX Masterclass – Webinar Series
Thu 28 Sep 2023
Latest Insights
Intraday Automation – Real-Time Workforce Management
What’s Driving CX Trends in 2023?
Latest News
Case Study: SumUp Personalizes Quality and Improves CSAT
The Kerv and Genesys Partnership Goes From Strength to Strength
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Top 50 Positive Words and Phrases – With Examples
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