Articles - Dan Smitley

Dan Smitley is a WFM expert, speaker, and consultant.

As the founder of 2:Three Consulting, he believes WFM teams can be more than just scheduling and forecasting focused on the optimization of staff.

WFM can be elevated to change agents and strategic assets for contact centres that help ensure business needs, customer needs, and agent needs are all being met and appropriately balanced.

Connect with Dan on LinkedIn

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Recorded Webinar: Tips for Optimising Workforce Management