Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Tips for Optimising Workforce Management

Published On: 29th Feb 2024 15:27

There’s always room for improvement when it comes to workforce management, but over time it can become increasingly difficult to decide where best to focus your efforts for maximum impact.

If you’re concerned your strategy has become stale, join this webinar for fresh inspiration and new ways to optimise your workforce management.

Panellists:

Dan Smitley, WFM Expert

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Graeme Gabriel, NICE

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Megan Jones, Call Centre Helper

Topics Discussed:

What the best contact centres are doing with their WFM strategy
How the latest technology can help
Quick wins for instant results
New ways to engage your agents so everyone wins

Click here for this webinar recording.

About
NiCE

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

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Author: Megan Jones

Recorded Webinar: Tips for Optimising Workforce Management

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