Recorded Webinar: Tips for Optimising Workforce Management Related Articles Workforce Management Guide Workforce Management vs Workforce Optimization – What’s the Difference? What Is Workforce Management (WFM)? 18 Workforce Management Case Studies 387 Filed under - Recorded Call Centre and Customer Experience Webinars, Dan Smitley, Graeme Gabriel, NICE CXone, Workforce Management (WFM) Click here for this webinar recording. There’s always room for improvement when it comes to workforce management, but over time it can become increasingly difficult to decide where best to focus your efforts for maximum impact. If you’re concerned your strategy has become stale, join this webinar for fresh inspiration and new ways to optimise your workforce management. Panellists: Dan Smitley, WFM Expert Click here to view the slides Graeme Gabriel, NICE Click here to view the slides Megan Jones, Call Centre Helper Topics Discussed: What the best contact centres are doing with their WFM strategy How the latest technology can help Quick wins for instant results New ways to engage your agents so everyone wins Click here for this webinar recording. Author: Megan Jones Published On: 29th Feb 2024 - Last modified: 23rd Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Dan Smitley, Graeme Gabriel, NICE CXone, Workforce Management (WFM) Recommended Articles Workforce Management Guide Workforce Management vs Workforce Optimization – What’s the Difference? What Is Workforce Management (WFM)? 18 Workforce Management Case Studies Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations Recorded Webinar: Treating Vulnerable Customers Fairly Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter