Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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The gym
Case Study: Puregym Achieves a 300% Increase in Call Deflection With Genesys
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Using CX Marketing to Build Brand Loyalty
Public Safety Guard
Case Study: Home Office Reduced Call Handling Time by 15% With Genesys
Hardware cables connected to internet
Case Study: Fibrus Improves NPS Score by 27% With Genesys
Person stood at the top of podium in the sun holding a trophy in the air
Forrester Recognizes Genesys as a CCaaS Leader
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On Demand Webinar: CX Trends in 2025 and Beyond
Car dealership - Row of cars lined up
Case Study: Auto Trader Saves £70,000 Annually on Maintenance With Genesys
Unified Experience Concept
3 Keys to Delivering Unified Experiences with Genesys and ServiceNow
Robot hand pointing to the word 'Human Resources' on a digital screen.
AI in HR – Boosting Workforce Engagement and Retention
Speaker giving a talk in conference hall at business event with company logos on board
What Not to Miss at Customer Contact Week Las Vegas 2025
Teleperformance site visit
15 Award-Winning Ideas from Teleperformance Contact Centre
Illustration of bank on 3D concept on green colour.
Case Study: HSBC Reduces Abandon Rates by 48% With Genesys
AI and symbols for responsibility and agents
Genesys Launches Cloud AI Studio For Responsible Agentic AI
Customer Journey Concept
How to Build a Customer Journey Framework
Robot conductor character
The 6 Levels of Experience Orchestration
Person on their phone with social media icons out of it
How to Elevate Social Media Customer Care
Robot futuristic concept
Agentic AI – The Difference Between Leading and Lagging in CX
5 golden stars with a orange background
Crowdsourcing Brand Loyalty – How Social Media Impacts CX
Piggy bank with a coin going in
Staying Competitive – The New Era of Financial Services Resilience
Employee sleeping at workplace.
The Real Causes of Burnout in Contact Centres – And How to Stop It
Investment concept
Salesforce and ServiceNow Invest $1.5B in Genesys
Human hand touching a robot hand
Responsible CX – Solving the Speed and Safety Equation for AI
Robot hand holding a suitcase
Potential to Profit – An AI ROI Blueprint for Transformation
A hand holding a magnifying glass focusing on a robot icon among a row of human icons
New Research Reveals AI Trust Gap Between Companies and Customers

Latest Reports

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Infographic: Ways to Bridge The Agentic AI Trust Gap
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The Inner Circle Guide to Agentic AI, sponsored by Genesys
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eBook: Transform Service Delivery with Genesys and ServiceNow
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Report: The State of Customer Experience - Middle East and Africa
 
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