Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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The gym
Case Study: Puregym Achieves a 300% Increase in Call Deflection With Genesys
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Using CX Marketing to Build Brand Loyalty
Public Safety Guard
Case Study: Home Office Reduced Call Handling Time by 15% With Genesys
Hardware cables connected to internet
Case Study: Fibrus Improves NPS Score by 27% With Genesys
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Forrester Recognizes Genesys as a CCaaS Leader
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On Demand Webinar: CX Trends in 2025 and Beyond
Car dealership - Row of cars lined up
Case Study: Auto Trader Saves £70,000 Annually on Maintenance With Genesys
Unified Experience Concept
3 Keys to Delivering Unified Experiences with Genesys and ServiceNow
Robot hand pointing to the word 'Human Resources' on a digital screen.
AI in HR – Boosting Workforce Engagement and Retention
Speaker giving a talk in conference hall at business event with company logos on board
What Not to Miss at Customer Contact Week Las Vegas 2025
Teleperformance site visit
15 Award-Winning Ideas from Teleperformance Contact Centre
Xperience 2025
Xperience 2025
Illustration of bank on 3D concept on green colour.
Case Study: HSBC Reduces Abandon Rates by 48% With Genesys
AI and symbols for responsibility and agents
Genesys Launches Cloud AI Studio For Responsible Agentic AI
Customer Journey Concept
How to Build a Customer Journey Framework
Robot conductor character
The 6 Levels of Experience Orchestration
Person on their phone with social media icons out of it
How to Elevate Social Media Customer Care
Robot futuristic concept
Agentic AI – The Difference Between Leading and Lagging in CX
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Crowdsourcing Brand Loyalty – How Social Media Impacts CX
Genesys Kerv event
CX and AI Strategy Event 2025
Investment concept
Salesforce and ServiceNow Invest $1.5B in Genesys
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Case Study: Fanatics Reduces AHT by 13% With Genesys
Video Image: What WFM Tools Are Available?
WFM Tools That Are Available
Top 10 Contact Centre Software and Technology 2018

Latest Reports

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eBook: Transform Service Delivery with Genesys and ServiceNow
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Report: The State of Customer Experience - Middle East and Africa
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eBook: The Definitive Guide to Customer Journey Analytics
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Report: The State of Customer Experience
 
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