Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Teleperformance site visit
15 Award-Winning Ideas from Teleperformance Contact Centre
Speaker giving a talk in conference hall at business event with company logos on board
What Not to Miss at Customer Contact Week Las Vegas 2025
Robot hand pointing to the word 'Human Resources' on a digital screen.
AI in HR – Boosting Workforce Engagement and Retention
Unified Experience Concept
3 Keys to Delivering Unified Experiences with Genesys and ServiceNow
Car dealership - Row of cars lined up
Case Study: Auto Trader Saves £70,000 Annually on Maintenance With Genesys
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On Demand Webinar: CX Trends in 2025 and Beyond
Person stood at the top of podium in the sun holding a trophy in the air
Forrester Recognizes Genesys as a CCaaS Leader
Hardware cables connected to internet
Case Study: Fibrus Improves NPS Score by 27% With Genesys
Public Safety Guard
Case Study: Home Office Reduced Call Handling Time by 15% With Genesys
Person's hand placing down 5 stars on a blue background
Using CX Marketing to Build Brand Loyalty
The gym
Case Study: Puregym Achieves a 300% Increase in Call Deflection With Genesys
5 golden stars
What Every CX Professional Needs to Know
Group of cheerful sports fans celebrating victory of their favorite team while spectating game from stadium stands
Case Study: Fanatics Reduces AHT by 13% With Genesys
Video Image: What WFM Tools Are Available?
WFM Tools That Are Available
Top 10 Contact Centre Software and Technology 2018
An Introduction to… Using Outbound Text Messages for Customer Service
A photo of someone using speech recognition on their phone
What Is Speech Recognition Software and How Is It Being Used by Contact Centres?
ventana buying guide for contact centres in 2023
Ventana 2023 Buyers Guide for Contact Centre Suites Released
Recorded Webinar: Best Practices for Using Web Chat
top videos
The Top 20 Videos
Digital Banking and Financial Technology Concept
Case Study: NatWest Group Transforms CX With Genesys
Jacqui Turner
Podcast – How to Inspire Your Team Leaders to Get More From Their Advisors
Comic style vs battle workforce management vs workforce optimisation
Workforce Management vs Workforce Optimization – What’s the Difference?
Person checking script
An Introduction to Call Scripting

Latest Reports

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eBook: The Definitive Guide to Customer Journey Analytics
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Report: The State of Customer Experience
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2025 Contact Centre Buyer’s Guide
 
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