Articles - John Pearson
Having worked in the industry for over 20 years, John Pearson is an experienced Contact Centre Manager, and is currently working in the charity sector at Citizens Advice Gateshead, managing a variety of local and national contracts across voice, chat and email.
He is passionate about people and creating the right culture to ensure everyone feels valued and is invested in our aims and objectives in addition to developing staff towards progression opportunities – and is skilled in Coaching, Leadership, Relationship management, Data analysis and Service Delivery.
