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Articles - Jonathan Kenu Escobedo

Jonathan “Kenu” Escobedo, Customer Success Manager, MiaRec

Connect with Jonathan on LinkedIn

Quick Wins to Improve Your C-Sat Scores

Capacity planning concept with chess piece and icons

Top Tips for Capacity Planning to Meet Customer Demand

Routing concept with icons and map points and path

Enhance FCR With Smart Routing

Video Image: 3 Ways to Build Self-Service That Actually Works

3 Ways to Build Self-Service That Actually Works

Person with laptop and phone with digital checkmarks - quality concept

How to Manage QA Across Different Channels

Video Image: 4 Ways to Build Customer Loyalty in the Digital Age

4 Ways to Build Customer Loyalty in the Digital Age

Customer service on digital channel illustration

Ways to Boost Customer Loyalty in a Digital World

Orange rocket launching among clouds with upward graph bars and arrow on black background

New Ways to Boost First Contact Resolution (FCR)

Video Image: How Shifting Mindsets Improves FCR

How Shifting Mindsets Improves FCR

A person using a digital calendar to manage schedule

Where Self-Service Scheduling Tools Have the Biggest Impact

Video Image: Features for Successful Self-Service Scheduling

Features for Successful Self-Service Scheduling

Upgrade How You Listen to Customer Feedback

Video Image: Moving from Customer Surveys into Customer Signals

Moving From Customer Surveys Into Customer Signals

Customer info, connection and preferences concept

12 Amazing Things You Can Now Do With Customer Preferences

Video Image: How to Capture Customer Preferences From Conversations

How to Capture Customer Preferences From Conversations

Illustration of a red and green AI robot heads with a smiley and unhappy face in speech bubble

Are Your Virtual Agents Escalating Far Too Many Queries?

Work Life Balance Conceptual Photo, Hand Holding Text of Work and Life

Smarter Ways to Give Agents Better Work/Life Balance

Video Image: 3 Tips to Reduce Escalations From Virtual Agents

3 Tips to Reduce Escalations From Virtual Agents

Video Image: How to Improve Agent Work-Life Balance

How to Improve Agent Work–Life Balance

Video Image: How Contact Centre QA is Changing

How Contact Centre QA Is Changing

Empowerment concept with five people in nature at sunset

New Ways to Empower Agents

A pair of white robots dressed like an angel and a devil - love or hate chatbot concept

Are Chatbots the Tech We All Love to Hate?

Video Image: 4 Steps to Train Agents to Handle Urgent Customer Queries

4 Steps to Train Agents to Handle Urgent Customer Queries

Video Image: 5 Ways Smart Routing and AI Improve Contact Centre Efficiency

5 Ways Smart Routing and AI Improve Contact Centre Efficiency

CallMiner A Day in the Life of AI Assisted Agent box

Editor's Pick

Thumbnail What’s Really Holding CX Team Leaders Back?

What’s Really Holding CX Team Leaders Back?

Thumbnail Is AI the Biggest Career Opportunity Agents Have Ever Had?

Is AI the Biggest Career Opportunity Agents Have Ever Had?

Thumbnail 5 Hard Truths About Attrition

5 Hard Truths About Attrition

Thumbnail Stop Hand-Holding Your Agents – Just Like This!

Stop Hand-Holding Your Agents – Just Like This!

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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