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Articles - Jonathan Kenu Escobedo

Jonathan “Kenu” Escobedo, Customer Success Manager, MiaRec

Connect with Jonathan on LinkedIn

Quick Wins to Improve Your C-Sat Scores

Capacity planning concept with chess piece and icons

Top Tips for Capacity Planning to Meet Customer Demand

Routing concept with icons and map points and path

Enhance FCR With Smart Routing

Orange rocket launching among clouds with upward graph bars and arrow on black background

New Ways to Boost First Contact Resolution (FCR)

Customer service on digital channel illustration

Ways to Boost Customer Loyalty in a Digital World

Video Image: 4 Ways to Build Customer Loyalty in the Digital Age

4 Ways to Build Customer Loyalty in the Digital Age

Video Image: 3 Ways to Build Self-Service That Actually Works

3 Ways to Build Self-Service That Actually Works

Create a “Win–Win” Self-Service Strategy

Video Image: How Contact Centre QA is Changing

How Contact Centre QA Is Changing

Quality assurance concept checklist

Stay Ahead in QA and Call Recording

Voice of Customer VoC illustration with customer feedback collection, surveys and analysis. VoC insights, customer experience and data visualization themes

What’s Next for Voice of the Customer (VoC)?

Video Image: How VoC Programmes Are Changing

How VoC Programmes Are Changing

Human and technology collaboration concept with robot and human hand reaching for each other

10 New Ways Tech Is Helping Agents Right Now

Video Image: 5 Ways Technology Supports Contact Centre Agents Every Day

5 Ways Technology Supports Contact Centre Agents Every Day

Video Image: Tips to Improve Call Abandonment Rates

Tips to Improve Call Abandonment Rates

15 Proven Tactics to Reduce Abandon Rate

Video Image: The Rise of Chatbots in Customer Service

The Rise of Chatbots in Customer Service

Video Image: How to Use AI to Empower Agents

How AI Empowers Agents for Better CX

Video Image: 7 Quick Wins to Boost CSAT Scores

7 Quick Wins to Boost CSAT Scores

Video Image: 5 Ways Smart Routing and AI Improve Contact Centre Efficiency

5 Ways Smart Routing and AI Improve Contact Centre Efficiency

Video Image: 4 Steps to Train Agents to Handle Urgent Customer Queries

4 Steps to Train Agents to Handle Urgent Customer Queries

A pair of white robots dressed like an angel and a devil - love or hate chatbot concept

Are Chatbots the Tech We All Love to Hate?

Empowerment concept with five people in nature at sunset

New Ways to Empower Agents

Urgent contact concept with red speech bubble with stopwatch and booster

How to Prioritize Urgent Queries

Scorebuddy Auto Score box

Editor's Pick

Thumbnail Tried and Tested Techniques to Make Customers Feel Special

Tried and Tested Techniques to Make Customers Feel Special

Thumbnail Are Your KPIs in Desperate Need of a Refresh?

Are Your KPIs in Desperate Need of a Refresh?

Thumbnail Stop Your Agents Covering Up Their Mistakes

Stop Your Agents Covering Up Their Mistakes

Thumbnail The Real Reasons You’re Failing to Tackle Lateness

The Real Reasons You’re Failing to Tackle Lateness

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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