Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Free Downloads
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Jonathan Kenu Escobedo
Jonathan “Kenu” Escobedo, Customer Success Manager, MiaRec
Connect with Jonathan on LinkedIn
RECENT
POPULAR
How Contact Centre QA Is Changing
3 Ways to Build Self-Service That Actually Works
Create a “Win–Win” Self-Service Strategy
How VoC Programmes Are Changing
5 Ways Technology Supports Contact Centre Agents Every Day
Stay Ahead in QA and Call Recording
Tips to Improve Call Abandonment Rates
The Rise of Chatbots in Customer Service
What’s Next for Voice of the Customer (VoC)?
How AI Empowers Agents for Better CX
7 Quick Wins to Boost CSAT Scores
10 New Ways Tech Is Helping Agents Right Now
5 Ways Smart Routing and AI Improve Contact Centre Efficiency
4 Steps to Train Agents to Handle Urgent Customer Queries
15 Proven Tactics to Reduce Abandon Rate
Are Chatbots the Tech We All Love to Hate?
New Ways to Empower Agents
Quick Wins to Improve Your C-Sat Scores
Top Tips for Capacity Planning to Meet Customer Demand
Enhance FCR With Smart Routing
How to Prioritize Urgent Queries
Editor's Pick
How to Unite Your QA and Frontline Teams
New Ways to Help Agents Build Rapport
Top Contact Centre Predictions for 2026
5 Ways to Boost Team Performance
Latest Resources
Your Practical Guide to AI in the Contact Center
eBook: The Power of Personalization in the Contact Center
Upcoming Events
Webinar: Raising the Bar for CX in 2026
Beyond the Buzz: Real AI for Real CX – Webinar
Latest Blogs
The 2026 Guide to Messaging That Converts and Retains
No More Hype: Here Are the Trends Actually Shaping AI-First CX in 2026
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2026
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
