Articles - Naomi Smith
Naomi Smith is Contact Centre Manager at Worcester Bosch.
With 24 years of experience in customer service, Naomi brings a wealth of knowledge and a genuine passion for the industry. Over the last 16 years at Worcester Bosch, she has not only embraced her role but has also become a true champion for customer service, believing wholeheartedly in its power to forge lasting relationships and enhance business success.
Naomi is dedicated to transforming customer interactions from mere transactions into meaningful experiences that adopt loyalty and trust. Her expertise shines in developing strategies that empower teams, improve service delivery, and position customer service as a vital part of any thriving business.
What truly drives Naomi is her enthusiasm for sharing insights and sparking innovation in customer-centric practices. She inspires her colleagues to see customer service as more than just a job, it’s a crucial element of organizational growth and success. Naomi’s commitment to excellence in service is not just a career; it’s her calling.
