Articles - Odigo

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View of an electric substation at night
69
How Can Utility Companies Manage Surges in Demand?
Phone with contact us, call, mail or chat icons
182
Why Is Omnichannel Customer Service Important?
Financial big data analytic and business infographic
191
Business Leaders Say Investments in AI for CX Have Paid Off
leading to success or business vision concept
189
Only 20% of Businesses Deliver Industry Leading CX
Person watering brain tree
955
26 Best Practices for a Customer Service Knowledge Base
Text caption presenting Moment Of Truth
169
Do Dazzling Moments of Truth Rely Solely on Agent Skills?
Piggy bank in hot air balloon on blue sky, with clouds
333
Cloud Migration for Financial Service Contact Centres
Safely lower concept with bungee jumper
1,827
How to Safely Lower Average Handling Time
Person holding clock over their face
1,507
How Often Should You Seek Customer Feedback?
Live chat chatting and social network concepts, Close-up hands using mobile smartphone with chat box
460
Why Should Contact Centre Strategies Include WhatsApp Business?
Phone operator
259
How Do Outbound Call Regulations Help Deliver Value to Customers?
Cause and effect concept with newtons cradle
241
How Do Customer Expectations Affect Experiences?
Chatbot Algorithms Featured Image
515
What Algorithms Do Chatbots Use?
Hand holding red wooden blocks with insurance icons.
66
How to Automate Insurance and Harness Data to Enhance CX
Teamwork, partnership and cooperation concept.
105
Odigo and Pindrop Announce Partnership
customer focussed cc event
107
Customer Focused Contact Centers – Evolving with People
Onboarding business concept
232
What Is the Key to Quality Onboarding for Contact Centre Agents?
Partnership and product concept
61
Odigo Joins Pega Partners Programme and Adds New Solution
Great idea concept with crumpled colorful paper and light bulb
965
Customer Experience Management – The Latest Thinking in Looking After Customers
Customer Experiences After Call Survey Concept
388
What Is an After-Call Survey?
1,025
Top Tips to Monitor Customer Service
RFT concept man holding a check icon with thumb up
336
What Is Right First Time (RFT)?
illustration of operator with headset working at call center.
112
Is It Time to Retire Average Handling Time?
technology concept with digital key
917
What Are the Key Call Centre Technologies?

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White Paper: Enhancing Customer Experience with Cloud Based CCaaS Solutions
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eBook: How to Make the Most of Contact Centre Data
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eBook: How to Serve Vulnerable Customers
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eBook: Contact Centre Agent Wellbeing
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eBook: How To Deploy Contact Centre AI Solutions Ethically
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White Paper: How Tourism's Recovery Must Begin in the Contact Centre
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White Paper: Frost and Sullivan The Future of Customer Experience
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White Paper: Supporting Vulnerable Customers in the Contact Centre
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Guide: Implementing Automation in the Contact Centre
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Survey Report: What Contact Centres Are Doing Right Now (2021 Edition)
 
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