Articles about Odigo

Next
A picture of AI forming a human face
14 New Uses of Artificial Intelligence in Customer Service
638
Read more...
Super-Agents: The Top Ten Qualities of Great Contact Centre Agents
1,546
Read more...
A cartoon of a businessperson pointing at an upwards arrow
Successful Remote Working: What Technology Should You Look Out For?
79
Read more...
A photo of a homeworking call centre agent
15 Contact Centre Homeworking Problems and How to Overcome Them
3,041
Read more...
A picture of people holding up speech bubbles
How Can Cloud Technology Improve Your Contact Centre Conversations?
Read more...
Recorded Webinar: Emotional Intelligence in the Contact Centre
758
Read more...
A picture containing the letter 5G
How Will 5G Revolutionize the Customer Experience?
64
Read more...
A picture of someone clicking their fingers
3 Tips to Simplify Your Customer Experience
187
Read more...
A picture of a call centre with technology icons
3 Ways to Finetune Your Finance Contact Centre
Read more...
A person looking at a mobile phone with a laptop on her lap
3 Tips to Improve Customer Advocacy in the Finance Industry
50
Read more...
4 people looking thoughtful on a colourful background
How to Think Like Your Customers in Finance CX
Read more...
A picture of wooden people figures grouped together
Overcoming the Challenge of Customizing Relationships With Customers
72
Read more...
A photo of someone jumping up and celebrating
Why a Self-Service Strategy Can Be a Crucial Part of Your Success
124
Read more...
A photo of an old, red phone
Are Phones a Thing of the Past for Contact Centres?
213
Read more...
A picture of abstract shapes filled with different colours
How Should You Design Your Agent Console?
112
Read more...
A photo someone using their hands to frame the sun
Bringing the “Call Centre” Into the Modern Age (and Beyond!)
102
Read more...
A picture of a toy robot looking to the left
Chatbots: One Channel Among Many
80
Read more...
A photo of hurdles on a race track
Overcoming the Barriers to Cloud Adoption in the Contact Centre
58
Read more...
Chatbots: The Quest for ROI
Read more...
Interconnectedness – The Solution to Its Own Problem
Read more...

Latest reports

report image for $projectTitle
White Paper: How Automation is Revolutionising Phone-Based Journeys
 
Next