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Articles about Odigo

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How Should You Design Your Agent Console?
398
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Bringing the “Call Centre” Into the Modern Age (and Beyond!)
86
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White Paper: How Automation Is Revolutionizing Phone-Based Journeys
64
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Chatbots: One Channel Among Many
71
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Overcoming the Barriers to Cloud Adoption in the Contact Centre
50
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Chatbots: The Quest for ROI
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Interconnectedness – The Solution to Its Own Problem
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The Benefits of Voice-Based Chatbots
139
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That’s What Gets Results
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EDF Energy Moves to the Cloud
88
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Happy Agent, Loyal Customer
127
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How to Keep Your Customer Service Promises
79
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How to Exceed Customer Experience Expectations Across All Generations
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Give Your Customers What They Want
113
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What Not to Miss at Call & Contact Centre Expo 2019
283
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Odigo
142
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Service Level and Abandoned Calls
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Service Level and Abandoned Calls
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The Top 25 Words to Describe Yourself on Your CV
Top 25 Positive Words, Phrases and Empathy Statements
18 Empathy Statements That Help Improve Customer-Agent Rapport
The Right Words and Phrases to Say to an Angry Customer
The Best Customer Service Greeting Phrases – with Examples

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Editors Pick
How to Manage and Exceed Customer Expectations – With Examples
What Is Gamification and How Is It Best Used in the Contact Centre?
14 Forward-Thinking Ideas From the Domestic & General Contact Centre
Creating Memorable Customer Experiences With Emotional Intelligence
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Latest Resources
Guide: Quality Management Reimagined
Report: The State of Voice in the Contact Center Industry
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Latest Insights
7 Important Call Centre Skills Every Agent Should Have
Hiring for Customer Service Soft Skills and Emotional Intelligence
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IoT Evolution Expo 2020
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Latest News
Slater and Gordon Moves to Cloud Customer Service
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Latest Resources
Guide: Quality Management Reimagined
Report: The State of Voice in the Contact Center Industry
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Slater and Gordon Moves to Cloud Customer Service
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  • Guide: Quality Management Reimagined
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