Articles - Odigo

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Odigo Awarded the EcoVadis Silver Medal
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198
Take Part in Our Survey!
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219
The Top Scheduling Challenges and How to Fix Them
A person picks up a wood block with a symbol for an operator
438
Consumers Returning to Assisted Channels
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374
Odigo Announces Chrome Enterprise Recommended Certification
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1,601
Ways to Make Working in a Contact Centre Fun
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483
Odigo’s App for MS Teams Benefits Banking Customers
NLP natural language processing cognitive computing technology concept
199
Contact Centre NLP Use Cases
self service pick
9,156
Ideas to Improve Customer Self-Service
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51
How Insurers Can Harness Odigo’s Microsoft Teams Connector
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Contact Centre Gamification: a Discussion
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599
Practical Tips to Connect With Customers
Group of people looking at phone
129
The New CX Expectations of Millennials
Person working in call centre, surrounded by colleagues
What Agents Experience in a Work Environment
Messages in mobile screen with abstract hologram speech bubbles
62
The Benefits of Instant Messaging in Retail Strategy
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The Quiet Quitting and Employee Engagement Link
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799
How Technology Can Plug the Gap in a Short-Staffed Call Centre
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834
Top Call Centre Planning Challenges and How to Handle Them
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726
How to Build Advisor Confidence
Concept words Quiet quitting on wooden blocks.
223
What Does Quiet Quitting Mean for Contact Centres?
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1,042
Goodwill Gestures for Better Customer Relationships
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2,709
The Best De-Escalation Techniques
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633
Technology to Make Managing a Contact Centre Easier
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CX Performance and Six Ways to Improve It

Latest Reports

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eBook: Six Ways to Improve CX Using AI in Your Contact Centre
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eBook: NLP Challenges in the Contact Centre Industry
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White Paper: Supporting Vulnerable Customers in the Contact Centre
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eBook: How AI is Changing European Contact Centres
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White Paper: Enhancing Customer Experience with Cloud Based CCaaS Solutions
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eBook: How to Make the Most of Contact Centre Data
 
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