Articles about Odigo

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A blue suitcase with face mask and travel accessories
How CCaaS can Help Tourism Recover From Covid-19
149
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Two people jumping with a chess board representing important skills
Survey Results: The Most Important Customer Service Skills
645
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20 Demand Planning Techniques for Your Call Centre
806
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How CX Technology Is Changing the Role of Contact Centre Agents
184
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Person on headset in front of laptop
Utility Automation: How CCaaS Drives Results
88
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A red cog being placed among other cogs acting as the keystone
23 Key Processes Call Centre Automation Can Simplify
1,007
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A head shape with lights and technology symbols
What To Bot and What To Not
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Retro Robot with Tin Can Phones
The Dos and Don’ts of Automated Assistants in the Contact Centre
772
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S stethoscope with digital point graph
Digitalization in Healthcare Contact Centres
77
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survey 2021
2021 Survey Report: What Contact Centres Are Doing Right Now
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Should Your Contact Centre Offer Video Chat?
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Dog and human sharing empathetic connection
26 Great Techniques for Showing Real Empathy in Customer Service
2,777
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23 New Ideas for Customer Service Over the Phone
1,460
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Chatbot concept with instant messenger displayed on smart phone
Instant Messaging Is an Essential Brand Communication Strategy
76
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Angry people screaming
13 Clever Tactics for Dealing With an Angry Phone Call
2,576
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Call & Contact Centre Expo
58
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A message in a bottle in the sea
20 Best Practices for Messaging Customers
1,238
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person talking alphabet letters in her head coming out of open mouth
3 Ways NLP Enhances CX
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Silhouettes of people in front of office buildings
9 in 10 UK Executives Are Looking to AI to Improve CX
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Person Installing update process with gearbox percentage progress and loading bar on laptop
Launch of Updated Odigo for Salesforce
82
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Contact Centres Turn to Live Chat Customer Service
150
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confident team of superheroes striding towards their goal
16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents
1,416
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A person drawing a line graph next to a business dashboard
UK Contact Centres Drive Brand Success
58
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A picture of a golden chess piece in front of a screen showing audio lines
Make Your Vocal Branding a Strategic Asset
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Latest reports

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Guide: Implementing Automation in the Contact Centre
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Survey Report: What Contact Centres Are Doing Right Now (2021 Edition)
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White Paper: Leveraging AI to Enhance CX
 
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