Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Business Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Odigo
Next
RECENT
POPULAR
Want to Deliver the Best Mobile CX? Try These 10 Tips
Game On! 12 Use Cases for Gamification
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
Odigo Unleashes the Power of AI for Exceptional CX Journeys
How to Take Your Performance Management to the Next Level
Tech-Infused Tips for Happy Call Centre Agents
Case Study: EDF Empowers Its Energy Customers
Banking Consumers Want Good CX as Much as £200 Switch Deal
Stop Spamming! 10 Better Ways to Collect Customer Feedback
Top 10 Use Cases for Speech Analytics
Need to Reduce Call Transfers? Try These Approaches
Key Questions to Ask When Buying a Chatbot
Seven Steps to Reshape Self-Service With CES
How to Keep Your Knowledge Base Up to Scratch
How and Why to Improve Your Post-Purchase Experiences
Seven Ways to Boost CSAT and Retain Your Customers
7 Effective Ways to Monitor Complaints
Customer Support Centre – A New Name for a New Approach
10 Tips to Elevate Real-Time Adherence
Following Contact Centre Call Recording Laws
AI-Powered NPS Takes the Stage
Expert Predictions: What Will 2024 Bring for Contact Centres?
1 in 4 Banking Consumers Demand Clearer Phone Numbers
How to Set Inspirational Contact Centre Benchmarks
Latest Reports
Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
Report: The Voice of the Contact Centre Consumer 2023
Next
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
eBook: 9 Practical Ways to Use Generative AI for Contact Centers
Upcoming Events
Demo Thursday: Giving Your Agents Superpowers – Webinar
Thu 25 Apr 2024
Beyond Boundaries Global Festival
Thu 25 Apr 2024
Latest Insights
Delivering Exceptional Experiences in the Real World
How Video Helps Provide Exceptional Customer Experience
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?