The Leading Contact Centre Magazine

Articles about Odigo

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How Should You Design Your Agent Console?

398

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Bringing the “Call Centre” Into the Modern Age (and Beyond!)

86

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White Paper: How Automation Is Revolutionizing Phone-Based Journeys

64

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Chatbots: One Channel Among Many

71

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Overcoming the Barriers to Cloud Adoption in the Contact Centre

50

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Chatbots: The Quest for ROI

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Interconnectedness – The Solution to Its Own Problem

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The Benefits of Voice-Based Chatbots

139

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That’s What Gets Results

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EDF Energy Moves to the Cloud

88

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Happy Agent, Loyal Customer

127

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How to Keep Your Customer Service Promises

79

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How to Exceed Customer Experience Expectations Across All Generations

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Give Your Customers What They Want

113

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What Not to Miss at Call & Contact Centre Expo 2019

283

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142

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