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Articles - Odigo

Discover and explore our Odigo content collection, including articles, blogs, news stories, case studies, resources and more.

emotion post-it notes

10 Game-Changing Ways Emotion Will Shape the Future of CX

Empowerment concept with five people in nature at sunset

New Ways to Empower Agents in 2025

From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

A person suffering from burnout

Tips to Tackle Agent Burnout in Contact Centres

Distribution Lorries

Case Study: DSC Enhances Service Operations With Odigo

Complaint concept with digital angry face

Can AI Really Handle Customer Complaints?

Quick Wins to Improve Your C-Sat Scores

Person looking thoughtful with question marks

10 Questions to Ask When Buying Your Next CCaaS Solution

People at meeting table discussing strategy

Why Workforce Management Deserves a Seat at the Strategy Table

A contact centre worker on the phone to a customer

Turning Obstacles to Opportunities: Revolutionizing UK Utility Customer Care

Social media connecting concept - chat with ai

AI Is Transforming Instant Messaging in Customer Service

AI concept with person and robot

AI Readiness: Lessons From the CCMA Tech Summit

2025 Predictions with hanging year on celebratory background

Contact Centre Predictions for 2025

Cost reduction concept

Cost Efficiency in Public Services: The Role of CCaaS in Budget Optimization

City lights on world map. Europe. Elements of this image are furnished by NASA

Gartner’s Magic Quadrant – Where Are All the European Players?

Routing concept with icons and map points and path

Enhance FCR With Smart Routing

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

2 businessmen shaking hands with blurred background and confetti

Odigo Appoints Laurent Dechaux as New CEO

Cartoon version of a person using their phone with a connection of customers around

Can Call Deflection Really Boost Customer Connection?

customer service representative with a plane in the background

Case Study: BlueLink Optimizes Global Services With Odigo

Purple Mail and e-mail icon isolated on yellow background

How Is Email Evolving and Becoming More Automated?

Person stood in front of doors - choice concept

What Tech Should You Buy Next? Here’s How to Choose

A key with the words AI on the end

Is Generative AI the Key to Boosting Chatbot Performance

Urgent contact concept with red speech bubble with stopwatch and booster

How to Prioritize Urgent Queries

Peopleware Employee Engagement Guide box

Editor's Pick

Thumbnail How to Make the Best Use of Coaching Time

How to Make the Best Use of Coaching Time

Thumbnail What’s the Best Way to Reward Customers for Their Feedback?

What’s the Best Way to Reward Customers for Their Feedback?

Thumbnail How to Define Career Paths in Your Contact Centre

How to Define Career Paths in Your Contact Centre

Thumbnail Erlang X – Everything You Ever Wanted to Know

Erlang X – Everything You Ever Wanted to Know

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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