Articles - Odigo

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A red umbrella above white ones
150
How Can CCaaS Solutions Support Public Services?
Making space for employee wellbeing
133
Making Space for Agent Wellbeing
What Contact Centres are Doing Right Now survey results customer experience chapter
955
Customer Experience in Contact Centres: Survey Results
Padlock Connecting a Metal Chain on an Orange Background
136
Odigo Partners With PCI Pal to Provide Secure Payments
Illustration of people and their information
751
21 Steps to a More Personalized Customer Experience
Frustrated person on pink background
1,488
How to Deal With Frustrated Customers – And Make Them Happy
White umbrella protection concept
143
Vulnerable Customer Care
Conversational chatbot icons
76
Conversational Intelligence – an Instrument of Change in Contact Centre AI
Technology Explained What is a Chatbot
580
What Is a Chatbot?
Collage of people with coloured background
Innovation in Customer Relations Must Serve Individual Needs
Net Promoter, Score From Detractor to Promoter
60
What Is the Relevance of the Net Promoter Score in 2022?
Speech recognition concept
51
Why Speech Recognition Capabilities Are Vital for Contact Centre Software
Hand Holding Light Bulb
773
16 Key Components of a Digital Customer Transformation Strategy
Hands support tick symbol in a cog
Human-Centric Values Should Drive How CCaaS Solutions Are Designed
A golden chess pawn pieces or leader stand out of crowd people of silver
84
Odigo Named Leader in Frost & Sullivan Radar for European CCaaS Market
Controller reading regulations to robot
Responsibility and AI Ethics in the Contact Centre
hand framing view distant over sunset
Hyper-Personalization Is the Next Step
Barriers to Your Dream Contact Centre
409
Barriers to Your Dream Contact Centre
A hand holding credit card with using smartphone and laptop
56
The E-Commerce Impact on Retailers and Customer Connection
A picture of AI forming a human face
1,550
14 New Uses for AI to Improve Your Customer Service
Contact Centre Initiatives
881
Trends in Contact Centre Initiatives
Magnifying glass lying on a map
Identifying Touchpoints in Drawing Up Your Customer Journey Map
Hands using tablet computer analyzing business trend graphs
56
Key CX Trends for 2022
Compass of principles
1,720
The 26 Principles of Good Customer Service

Latest Reports

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eBook: Contact Centre Agent Wellbeing
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eBook: How To Deploy Contact Centre AI Solutions Ethically
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White Paper: How Tourism's Recovery Must Begin in the Contact Centre
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White Paper: Frost and Sullivan The Future of Customer Experience
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White Paper: Supporting Vulnerable Customers in the Contact Centre
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Guide: Implementing Automation in the Contact Centre
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Survey Report: What Contact Centres Are Doing Right Now (2021 Edition)
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White Paper: Leveraging AI to Enhance CX
 
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