The Leading Contact Centre Magazine




  • Home
  • Webinars
    • Upcoming Webinars
    • Recorded Webinars
    • Podcasts
    • Events Calendar
  • Forum
    • Answers
    • Industry Insights
  • Tips
    • Jonty's Tips
    • Hints & tips
    • Life
      • Humour
      • Games
      • Jargon
  • Strategy
    • Polls
  • Management
    • Life
    • Tips
    • Skills
    • Motivation
    • Customer Experience
    • Empathy
  • Technology
    • White Papers
    • Product Demos
    • Directory
    • Guides
    • Definitions
    • Outbound Dialing
    • Call Recording
    • WFM
    • IVR
    • Jargon
    • Erlang Calculator
  • Tools
    • Skills
    • Erlang Calculator
    • Online Forecasting
    • Multi-Channel Calculator
  • Erlang
    • Online Calculator
    • Excel Calculator
    • Erlang Formula
    • What is an Erlang?
    • Erlang Calculation
  • News
    • Call Centre News
    • Industry Insights
    • Events
    • Free Newsletter
  • White Papers
  • Events
    • Event Calendar
    • Webinars
    • Recorded Webinars
    • Podcasts
    • Conferences
    • Training
  • Advertise
    • Advertise
    • Media Pack
    • About Us
    • Newsletter

Articles about Odigo

A picture of a toy robot looking to the left
Chatbots: One Channel Among Many
63
Read more...
A photo of hurdles on a race track
Overcoming the Barriers to Cloud Adoption in the Contact Centre
50
Read more...
Chatbots: The Quest for ROI
Read more...
Interconnectedness – The Solution to Its Own Problem
Read more...
The Benefits of Voice-Based Chatbots
90
Read more...
A photo of an office celebration
That’s What Gets Results
Read more...
Happy Young Couple Enjoying the Sunset in Classic Vintage Sports Car
EDF Energy Moves to the Cloud
76
Read more...
A photo of an advisor looking happy and away from the camera
Happy Agent, Loyal Customer
124
Read more...
Close up hands making a pinkie for trust ,swear and promise.
How to Keep Your Customer Service Promises
73
Read more...
Multl generation family in autumn park having fun
How to Exceed Customer Experience Expectations Across All Generations
Read more...
A photo of a child wearing love heart glasses
Give Your Customers What They Want
113
Read more...
Blur image event blurred background
What Not to Miss at Call & Contact Centre Expo 2019
273
Read more...
The odigo logo
Odigo
118
Read more...
 
eGain Agent Experience WP advert
Hot Tools
Online
Erlang Calculator
Download
Erlang C Calculator Excel Including Shrinkage
Download
Free Call Monitoring and Coaching Form
Download
Monthly Forecasting Excel Spreadsheet Template
Online
Multi-Channel Contact Centre Calculator Tool – Phone Email Chat
Upcoming Webinars
Webinar
Webinar: How to Gamify Your Contact Centre and Motivate Advisors
Register Now
Webinar
Webinar: First Contact Resolution – How To Get It Right First Time, Every Time
Register Now
Latest From the Forum
Forum
Barry Kryba | 3 hours ago
Sample Inbound Call Center SOP
Forum
Anonymous | 3 hours ago
Agent Name Appearing twice in Reports
Forum
Dave Crossley | 1 day ago
How to calculate the number of agents required
Forum
Robert Riker | 1 day ago
Agent Name Appearing twice in Reports
Directory
CCR - Logo
Mpathy Plus - Logo
Brainfood - Logo
Premier CX - Logo
View our full directory
Popular Pages
The Top 25 Words to Describe Yourself on Your CV
Top 25 Positive Words, Phrases and Empathy Statements
18 Empathy Statements That Help Improve Customer-Agent Rapport
The Right Words and Phrases to Say to an Angry Customer
The Best Customer Service Greeting Phrases – with Examples

Ask a Question
& Find an Answer

Get answers from the Call Centre Helper community on your most difficult challenges

Ask Your Question
Editors Pick
How to Improve the Customer Experience – With a Checklist
How to Create an Effective Digital Customer Service Strategy
7 Simple Strategies to Increase Staff Motivation In the Contact Centre
10 Ways to Improve Call Centre Performance Management
Odigo general ad
Latest Resources
ebook: 10 Reasons to Invest in Speech Analytics
White Paper: 10 Benefits of Artificial Intelligence for the Contact Center
Connect Managed Contact Centre Consultancy ad
Latest Insights
Why Latency Matters for Business VoIP Calls
The Power of Voice Analytics
NICE Employee Engagement Initiatives Brochure ad
Upcoming Events
Oct
23
The Customer Service Summit NYC
Read More
Oct
24
Delivering Brilliant CX Through Customer Service Automation – Webinar
Read More
Zoom Eleveo adverts
Latest News
Podcast: How can we increase customer engagement by doing less
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation
Rostrvm demo 2019 ads
Latest Resources
ebook: 10 Reasons to Invest in Speech Analytics
White Paper: 10 Benefits of Artificial Intelligence for the Contact Center
Business Systems RPA Ad
Latest News
Podcast: How can we increase customer engagement by doing less
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation
Aspect driving forward ads
CallMiner - CM Forrester New Wave ads
 
Main Site Links
  • Tips
  • News
  • Forum
  • Directory
  • Erlang Calculator
Newsletter
Get all the latest news straight to your inbox

Click here to sign up to our newsletter.
Latest Resources
  • ebook: 10 Reasons to Invest in Speech Analytics
  • White Paper: 10 Benefits of Artificial Intelligence for the Contact Center
© Call Centre Helper 2019 | Terms | Cookies | Privacy | Contact | Advertise
Back to top