Articles - Odigo

2023 Survey Mental Health First Aiders

44% of Contact Centres Have Mental Heath First Aiders

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10 Ways Technology Can Simplify the Contact Centre

Most Contact Centres Struggling with QA Engagement

Most Contact Centres Struggling With QA Engagement

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What Not to Miss at Call & Contact Centre Expo 2023

Customer details form on monitor

5 Ways to Improve Capturing Customer Details

Survey Graph Most cost effective way to improve cx

Self-Service Most Cost-Effective Way to Improve CX

Chatbots reputation in the gutter

Chatbots’ Reputation in the Gutter

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Get Up To Speed: The Latest on Messaging, Social Media, and Video

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Raising the Bar: The Evolution of Customer Service

12% of contact centres utilizing wellbeing technology

Only 12% of Contact Centres Utilizing Wellbeing Technology

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Odigo Named a Growth and Innovation Leader

how many contact centres are using chatgpt survey results

10% of Contact Centres Already Using ChatGPT – How Do You Compare?

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Top Ways Tech Can Help With Cutting Contact Centre Costs

A third of callers too impatient to wait more than 1 minute

A Third of Callers Too Impatient to Wait More Than 1 Minute

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Our Top Use Cases for AI in Customer Service

wfm digital channels contact centre survey results

Contact Centres Struggle With Planning Digital Channels

call centre helper survey 2023 title image

2023 Survey Report: What Contact Centres Are Doing Right Now

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How to Enhance CX With Expert Input

Only a Quarter of Contact Centres Have an AI Strategy in Place

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Odigo Integrates with RingCentral

What to Look for When Buying a Dialler

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Top CCaaS Vendors for 2023

Event - Customer Engagement Transformation Conference

Customer Engagement Transformation Conference

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17 Signs Your Contact Centre Technology Is Ageing Badly

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)

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Report: The Voice of the Contact Centre Consumer 2023

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eBook: Six Ways to Improve CX Using AI in Your Contact Centre

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eBook: NLP Challenges in the Contact Centre Industry