Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Business Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Odigo
Previous
Next
RECENT
POPULAR
Emerging WFM Trends to Look Out For
44% of Contact Centres Have Mental Heath First Aiders
10 Ways Technology Can Simplify the Contact Centre
Most Contact Centres Struggling With QA Engagement
What Not to Miss at Call & Contact Centre Expo 2023
5 Ways to Improve Capturing Customer Details
Self-Service Most Cost-Effective Way to Improve CX
Chatbots’ Reputation in the Gutter
Get Up To Speed: The Latest on Messaging, Social Media, and Video
Raising the Bar: The Evolution of Customer Service
Only 12% of Contact Centres Utilizing Wellbeing Technology
Odigo Named a Growth and Innovation Leader
10% of Contact Centres Already Using ChatGPT – How Do You Compare?
Top Ways Tech Can Help With Cutting Contact Centre Costs
A Third of Callers Too Impatient to Wait More Than 1 Minute
Our Top Use Cases for AI in Customer Service
Contact Centres Struggle With Planning Digital Channels
2023 Survey Report: What Contact Centres Are Doing Right Now
How to Enhance CX With Expert Input
Only a Quarter of Contact Centres Have an AI Strategy in Place
Odigo Integrates with RingCentral
What to Look for When Buying a Dialler
Top CCaaS Vendors for 2023
Customer Engagement Transformation Conference
Latest Reports
Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
Report: The Voice of the Contact Centre Consumer 2023
Previous
Next
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
eBook: 9 Practical Ways to Use Generative AI for Contact Centers
Upcoming Events
Demo Thursday: Giving Your Agents Superpowers – Webinar
Thu 25 Apr 2024
Beyond Boundaries Global Festival
Thu 25 Apr 2024
Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?