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Articles - Pierce Buckley

Pierce Buckley is an automation and customer experience expert, and the Co-founder of babelforce. He has over 20 years experience in fields including AI, Composable automation, SaaS, and customer experience design.

Connect with Pierce on LinkedIn

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Clean a Toilet or Contact Customer Service? Tough Call…

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5 Facts That Show Voice Is Here to Stay

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CX Fest 2024: Networking with Sun, Sand, and CX Insights!

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Move Over Omnichannel… What’s Coming Next?

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Seeing Double? 10 Ways to Drive Down Repeat Contacts

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Key Signs of Broken Processes (and How to Fix Them)

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Why Customer Service Leaders SHOULD Reinvent the Wheel

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Video: What Does Contact Centre Partial Automation Really Mean?

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F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

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What High-Profile AI Blunders Can Teach Us

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Need to Reduce Call Transfers? Try These Approaches

Key questions to ask when buying a chatbot

Key Questions to Ask When Buying a Chatbot

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How to Keep Your Knowledge Base Up to Scratch

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Will AI Take Away Jobs? Let’s Hope So

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Editor's Pick

Thumbnail Alternatives to Saying “Don’t Worry” to Customers

Alternatives to Saying “Don’t Worry” to Customers

Thumbnail Ease Agent Stress – With These 15 Top Tips!

Ease Agent Stress – With These 15 Top Tips!

Thumbnail Need to Reduce Absence in Your Contact Centre? Here’s How!

Need to Reduce Absence in Your Contact Centre? Here’s How!

Thumbnail 21 Top Tips to Improve Your Agent Onboarding

21 Top Tips to Improve Your Agent Onboarding

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