Articles - Ray Agar

Ray Agar has been working in the planning industry since 1992 starting as an agent and working in roles such as supervisor, contact centre manager and planning manager.

Experienced in outsourcing and global planning in multi sited omni-channel environments across the telecoms, financial and mobile industry.

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Contact Centre Occupancy and Utilization video cover with Ray Agar
Top Tips to Optimize Occupancy and Utilization
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Difference Between Occupancy and Utilization