Articles - Ray Agar

Ray Agar has been working in the planning industry since 1992 starting as an agent and working in roles such as supervisor, contact centre manager and planning manager.

Experienced in outsourcing and global planning in multi sited omni-channel environments across the telecoms, financial and mobile industry.

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Call and Contact Centre Questions: Difference Between Occupancy and Utilization
Difference Between Occupancy and Utilization
Call and Contact Centre Questions: Is There a Utilization Calculation?
Is There a Utilization Calculation?
Video Image: How Flexible Scheduling Can Help Reduce Agent Stress
How Flexible Scheduling Can Help Reduce Agent Stress
Stressed person in headset sat at desk
Ease Agent Stress – With These 15 Top Tips!
Video Image: Top Tips to Optimize Occupancy and Utilization
Top Tips to Optimize Occupancy and Utilization