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Articles - Setup

Browse our range of content on setting up a contact centre.

Typical Roles in a Call Centre Featured Image

Typical Roles in a Call Centre – With Job Descriptions

How to set up a call centre from scratch featured image

How to Setup a Call Centre from Scratch – The Checklist

How to Set up an Outsourced Contact Centre Business

How to Win More Client Projects for Your Outsourced Contact Centre or BPO

A picture of a call centre

How to Write a Call Centre Business Plan

How to Set Up a New Customer Service Centre – The Checklist

A table set up of a breakout room at which contact centre

14 Imaginative Ideas From the Which? Contact Centre

Scorebuddy BI QA Tool box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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