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Articles - Setup

A collection of articles about how to set up a contact centre

A picture of a call centre
11,011
How to Write a Call Centre Business Plan
Typical Roles in a Call Centre Featured Image
413,170
Typical Roles in a Call Centre – With Job Descriptions
A table set up of a breakout room at which contact centre
3,360
14 Imaginative Ideas From the Which? Contact Centre
6,112
How to Set up an Outsourced Contact Centre Business
11,517
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
29,867
How to Set Up a New Customer Service Centre – The Checklist
How to set up a call centre from scratch featured image
425,082
How to Setup a Call Centre from Scratch – The Checklist
 
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Editor's Pick
Thumbnail 6 Contact Centre Initiatives You Can’t Ignore
6 Contact Centre Initiatives You Can’t Ignore
Thumbnail How to Combat Quiet Quitting in the Call Centre
How to Combat Quiet Quitting in the Call Centre
Thumbnail 23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
Thumbnail Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre
Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre
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eBook: How Data Powers Excellent CX Delivery For Advisors
eBook: 4 Key Advantages of Continuous Testing
eBook: 4 Key Advantages of Continuous Testing
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Latest Insights
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Majority of UK Businesses Still Ill-Equipped for a Hybrid Future
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How Can IVR Payments Enhance Your Compliance
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Latest News
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53% of Frontline Colleagues Report Symptoms of Stress
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Highly Acclaimed Call Centre Helper Webinars Return
Popular Pages
Thumbnail Top 50 Positive Words and Phrases – With Examples
Top 50 Positive Words and Phrases – With Examples
Thumbnail The Top 50 Words to Describe Yourself on Your CV
The Top 50 Words to Describe Yourself on Your CV
Thumbnail Contact Centre Dashboard Excel Template
Contact Centre Dashboard Excel Template
Thumbnail What is the Phonetic Alphabet?
What is the Phonetic Alphabet?
 
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