Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Setup
Browse our range of content on setting up a contact centre.
RECENT
POPULAR
How to Write a Call Centre Business Plan
Typical Roles in a Call Centre – With Job Descriptions
14 Imaginative Ideas From the Which? Contact Centre
How to Set up an Outsourced Contact Centre Business
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
How to Set Up a New Customer Service Centre – The Checklist
How to Setup a Call Centre from Scratch – The Checklist
Editor's Pick
The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
What Will Agent Roles Look Like in 2035?
Latest Resources
eBook: A Guide to Unlocking Contact Centre Efficiency
Webinar Replay: Tips for Optimizing WFM in 2025
Upcoming Events
Sabio CX Community Day: AI & Automation (Glasgow)
From Wait Times to Real-Time: Revolutionising Patient Experience – Webinar
Latest Blogs
Why the Future of WFM Is More Human Than Ever – And How AI Helps
What Are AI Agentic Workflows? A Comprehensive Guide
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
