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Articles - Setup
A collection of articles about how to set up a contact centre
11,011
How to Write a Call Centre Business Plan
413,170
Typical Roles in a Call Centre – With Job Descriptions
3,360
14 Imaginative Ideas From the Which? Contact Centre
6,112
How to Set up an Outsourced Contact Centre Business
11,517
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
29,867
How to Set Up a New Customer Service Centre – The Checklist
425,082
How to Setup a Call Centre from Scratch – The Checklist
Editor's Pick
6 Contact Centre Initiatives You Can’t Ignore
How to Combat Quiet Quitting in the Call Centre
23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre
Latest Resources
eBook: How Data Powers Excellent CX Delivery For Advisors
eBook: 4 Key Advantages of Continuous Testing
Upcoming Events
Disrupt 2023
Tue 07 Feb 2023
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Tue 07 Feb 2023
Latest Insights
Majority of UK Businesses Still Ill-Equipped for a Hybrid Future
How Can IVR Payments Enhance Your Compliance
Latest News
53% of Frontline Colleagues Report Symptoms of Stress
Highly Acclaimed Call Centre Helper Webinars Return
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