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About Us
Articles - Setup
Browse our range of content on setting up a contact centre.
RECENT
POPULAR
How to Write a Call Centre Business Plan
Typical Roles in a Call Centre – With Job Descriptions
14 Imaginative Ideas From the Which? Contact Centre
How to Set up an Outsourced Contact Centre Business
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
How to Set Up a New Customer Service Centre – The Checklist
How to Setup a Call Centre from Scratch – The Checklist
Editor's Pick
How to Make Team Huddles More Engaging
10 Quick Wins for Cheering Up Your Agents
What Are Intelligent Contact Centres Doing Right Now?
15 Ideas We Heard at Costa Coffee’s Contact Centre
Latest Resources
A Comprehensive Guide to Modern Outsourcing
eBook: 7 Stories of Flexible Victory Over High Call Volumes
Upcoming Events
2025 Next Customer Experience Summit
Wins from Nassau Financial Group – Webinar
Latest Blogs
Cloud vs. On-Premise Contact Centres
Everything You Need to Know About AI and Virtual Assistants
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
