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About Us
Articles - Setup
Browse our range of content on setting up a contact centre.
RECENT
POPULAR
How to Write a Call Centre Business Plan
Typical Roles in a Call Centre – With Job Descriptions
14 Imaginative Ideas From the Which? Contact Centre
How to Set up an Outsourced Contact Centre Business
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
How to Set Up a New Customer Service Centre – The Checklist
How to Setup a Call Centre from Scratch – The Checklist
Editor's Pick
How to Practice Patience in Customer Service
The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
Latest Resources
Case Study: How British Airways’ Customer Service Is Soaring To New Heights
eBook: Top 5 AI Use Cases for Banking
Upcoming Events
Customer Experience & Contact Center Forum – UK
Driving Conversion Through Key Behaviours with CarMax – Webinar
Latest Blogs
Gen AI – The Tech and Use Cases Driving a Revolution
Challenging the Quick-Fix Mentality in Customer Service Recovery
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
