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Articles - Setup

A collection of articles about how to set up a contact centre

A picture of a call centre

How to Write a Call Centre Business Plan

Typical Roles in a Call Centre Featured Image

Typical Roles in a Call Centre – With Job Descriptions

A table set up of a breakout room at which contact centre

14 Imaginative Ideas From the Which? Contact Centre

How to Set up an Outsourced Contact Centre Business

How to Win More Client Projects for Your Outsourced Contact Centre or BPO

How to Set Up a New Customer Service Centre – The Checklist

How to set up a call centre from scratch featured image

How to Setup a Call Centre from Scratch – The Checklist

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Editor's Pick

Thumbnail The Evolution of the Contact Centre

The Evolution of the Contact Centre

Thumbnail Get Sickness Under Control – 21 Management Tips

Get Sickness Under Control – 21 Management Tips

Thumbnail Open Questions to Use in Customer Service

Open Questions to Use in Customer Service

Thumbnail Is ChatGPT Really Suitable for Contact Centres Right Now?

Is ChatGPT Really Suitable for Contact Centres Right Now?

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