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Articles - Setup

A collection of articles about how to set up a contact centre

A picture of a call centre
13,199
How to Write a Call Centre Business Plan
Typical Roles in a Call Centre Featured Image
431,732
Typical Roles in a Call Centre – With Job Descriptions
A table set up of a breakout room at which contact centre
3,498
14 Imaginative Ideas From the Which? Contact Centre
6,381
How to Set up an Outsourced Contact Centre Business
11,940
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
30,370
How to Set Up a New Customer Service Centre – The Checklist
How to set up a call centre from scratch featured image
431,944
How to Setup a Call Centre from Scratch – The Checklist
 
Scorebuddy Free Trial Box 2
Editor's Pick
Thumbnail Probing Questions to Improve Your Customer Service – With Examples
Probing Questions to Improve Your Customer Service – With Examples
Thumbnail Ways to Make Working in a Contact Centre Fun
Ways to Make Working in a Contact Centre Fun
Thumbnail 28 Effective Ways to Build Rapport With Customers and Clients
28 Effective Ways to Build Rapport With Customers and Clients
Thumbnail Are Your Team Leaders Too Busy Chasing Metrics?
Are Your Team Leaders Too Busy Chasing Metrics?
Latest Resources
White Paper: The Forrester Wave - Contact Centre as a Service
White Paper: The Forrester Wave - Contact Centre as a Service
eBook: AI in Contact Centers: Myths and Ethical Concerns
eBook: AI in Contact Centers: Myths and Ethical Concerns
Upcoming Events
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Interactions 2023 – US Event
Mon 05 Jun 2023
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London Poly | HP Experience Centre Open Day
Wed 07 Jun 2023
Latest Insights
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Brand Intelligence, the Definition, Tools & More
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Building Truly Patient-Centric, Digital-First Healthcare Services
Latest News
Thumbnail Jabra Engage AI Integrates with storm’s Sentiment Analysis
Jabra Engage AI Integrates with storm’s Sentiment Analysis
Thumbnail Odigo Awarded the EcoVadis Silver Medal
Odigo Awarded the EcoVadis Silver Medal
Popular Pages
Thumbnail Top 50 Positive Words and Phrases – With Examples
Top 50 Positive Words and Phrases – With Examples
Thumbnail The Top 50 Words to Describe Yourself on Your CV
The Top 50 Words to Describe Yourself on Your CV
Thumbnail Contact Centre Dashboard Excel Template
Contact Centre Dashboard Excel Template
Thumbnail What is the Phonetic Alphabet?
What is the Phonetic Alphabet?
 
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