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About Us
Articles - Setup
Browse our range of content on setting up a contact centre.
RECENT
POPULAR
How to Write a Call Centre Business Plan
Typical Roles in a Call Centre – With Job Descriptions
14 Imaginative Ideas From the Which? Contact Centre
How to Set up an Outsourced Contact Centre Business
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
How to Set Up a New Customer Service Centre – The Checklist
How to Setup a Call Centre from Scratch – The Checklist
Editor's Pick
10 Ways to Make Customers Feel More Valued
10 Ways to Create More Confident Agents
How to Deal With Angry Customers
How to Make the Best Use of Coaching Time
Latest Resources
Download: Business Process Mapping Training Games
eBook: 2025 Customer Success Book
Upcoming Events
Live Panel: The Future of CX
Disrupt 2025 – London
Latest Blogs
Proven Ways to Shrink Call Centre National Insurance Costs
Why Overstaffing and Understaffing Hurt Your Bottom Line
Featured Articles
10 Wellbeing Tips From an Award-Winning Contact Centre
How to Better Support Men’s Mental Health in the Contact Centre
Employee Well-Being: How to Reduce Contact Centre Stress
A Guide to Improving Mental Health In the Contact Centre
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
