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Articles - Steve Nattress

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Contact Centre Predictions for 2025

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Seeing Double? 10 Ways to Drive Down Repeat Contacts

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Choosing an AI Contact Centre Partner: Ethics & Privacy Matter More Than Ever

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Is ChatGPT Really Suitable for Contact Centres Right Now?

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Editor's Pick

Thumbnail What Does It Really Take to Correct a Customer Politely?

What Does It Really Take to Correct a Customer Politely?

Thumbnail 7 Ways to Cut “Dead Wood” in the Contact Centre

7 Ways to Cut “Dead Wood” in the Contact Centre

Thumbnail How to Unite Your QA and Frontline Teams

How to Unite Your QA and Frontline Teams

Thumbnail New Ways to Help Agents Build Rapport

New Ways to Help Agents Build Rapport

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