Articles - Voice Recognition

Person using voice on a phone

What is Voice Biometrics, and Why Does Your Contact Centre Need It?

ASR automated speech recognition Written on Green Key of Metallic Keyboard.

What Is Automated Speech Recognition?

Voice and speech recognition concept with microphone, sound wave and mobile

ASR Technology and How It Benefits the Contact Centre?

A photo of someone using speech recognition on their phone

What Is Speech Recognition Software and How Is It Being Used by Contact Centres?

An Introduction to… Voice Biometrics

Technology Toolkit – Voice Biometrics

The Top Five Uses of Speech Recognition Technology

Voice recognition: what biometrics can do for your call centre