Talkdesk Recognized as a Microsoft Digital Native 2023 Partner of the Year Related Articles Talkdesk's Global Partner Programme Continues to Grow 8x8 Launches New Channel Program for Microsoft Gold Partners Talkdesk Announces Strategic Partnership With Microsoft Talkdesk Launch a New Job Platform for Contact Centre Agents Filed under - Contact Centre News, Talkdesk Talkdesk has announced it has been named winner of a Microsoft 2023 Partner of the Year award in the Digital Native category as a result of its innovative use of artificial intelligence (AI) to deliver modern customer experience to thousands of global customers. The Microsoft Partner of the Year Awards recognize Microsoft partners who have developed outstanding solutions using Microsoft technologies during the past year. Talkdesk was selected from a pool of more than 4,200 nominations submitted across over 100 countries. Talkdesk was honored as a Microsoft Digital Native Partner of the Year in Lisbon, Portugal for accelerating modern customer experience delivery with an innovative, integrated unified communications as a service (UCaaS) and contact centre as a service (CCaaS) solution that addresses evolving customer needs. Its latest strategic joint initiative, the certified Talkdesk Microsoft Teams Connector, builds a better customer experience by seamlessly integrating all of a company’s communication solutions, thus breaking down communication silos. As a result, contact centre agents can access necessary information to assist customers efficiently and effectively, and collaborate with coworkers across the enterprise to tap into subject matter expertise. Supporting Quotes “Talkdesk and Microsoft’s partnership allows companies to maximize the value of their cloud investments and enable productivity, collaboration and customer experience success. We are impressed with how Talkdesk has adapted to the opportunities presented by AI in modern customer service and are excited by the outcomes our joint solutions deliver to customers,” Abel Aguiar, executive director, partner channel, Microsoft. “Modern customer experience requires companies to maximize their talent and resources,” said Charanya Kannan, chief product and engineering officer, Talkdesk. “In more closely integrating Talkdesk CX Cloud with Microsoft technology over the past year, we’re putting context and expertise at contact centre agents’ fingertips, giving them a powerful AI-based tool to work smarter and provide better, highly personalized customer interactions.” This blog post has been re-published by kind permission of Talkdesk – View the Original Article For more information about Talkdesk - visit the Talkdesk Website About Talkdesk Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Read other posts by Talkdesk Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Talkdesk Published On: 22nd Sep 2023 Read more about - Contact Centre News, Talkdesk Recommended Articles Talkdesk's Global Partner Programme Continues to Grow 8x8 Launches New Channel Program for Microsoft Gold Partners Talkdesk Announces Strategic Partnership With Microsoft Talkdesk Launch a New Job Platform for Contact Centre Agents Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future eBook: The Top 3 Ways to Reduce Call Volumes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter