Talkdesk Receives New Security and Business Continuity Certifications Related Articles Preparing for the Unexpected: How to Create a Business Continuity Plan How a Remote Contact Centre Contributes to Business Continuity Business continuity: an introduction Protect Customer Data with Contact Centre Security © chinnarach - Adobe Stock - 265739226 153 Filed under - Contact Centre News, Talkdesk Talkdesk has announced new certifications for information security and business continuity. The international standard for Information Security Management specifies the requirements for an information security management system within the context of the organization. The international standard for Business Continuity Management specifies requirements to establish, implement, maintain and continually improve a documented management system to protect against disruptive incidents. Talkdesk is the first Contact Centre as a Service (CCaaS) provider to receive this particular ISO security certification. According to the International Organization for Standardization, these security certifications give world-class specifications for products, services and systems, to ensure quality, safety and efficiency. Also, they help organizations manage the security of assets such as financial information, intellectual property, employee details or information entrusted to companies by third parties, and they are instrumental in facilitating international trade. Tiago Paiva “In an era where data security breaches are a common occurrence, Talkdesk is taking every available measure to ensure our customers’ data is protected,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk takes security seriously. We do whatever it takes to protect customer information and to ensure Talkdesk Enterprise Cloud Contact Center is always available and secure.” With more than 30 security certifications, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. As the first CCaaS provider to offer ISO 22301:2012 certification, Talkdesk establishes a new benchmark for the industry and stands alone as the leader in CCaaS security and availability. “Information security is Cognosante’s number-one goal,” said Michael Zurat, director of engagement solutions, Cognosante. “Talkdesk helps us address our liability and security concerns by allowing us to own and control our call recordings. No other solution offers this.” This news story has been re-published by kind permission of Talkdesk – View the original post Author: Robyn Coppell Published On: 30th Oct 2019 Read more about - Contact Centre News, Talkdesk Recommended Articles Preparing for the Unexpected: How to Create a Business Continuity Plan How a Remote Contact Centre Contributes to Business Continuity Business continuity: an introduction Protect Customer Data with Contact Centre Security Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future eBook: The Top 3 Ways to Reduce Call Volumes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter Related Articles Preparing for the Unexpected: How to Create a Business Continuity Plan How a Remote Contact Centre Contributes to Business Continuity Business continuity: an introduction Protect Customer Data with Contact Centre Security Editor's Pick How to Develop Empathy as a Skill in Your Frontline Teams Tackle the 3 A’s – Absence, Agent Burnout, and Attrition 10 Ways to Be More Customer Centric 21 Tips to Make Your Customers Feel Truly Valued Latest Resources 2024 Contact Centre Buyer’s Guide eBook: 5 Ways Conversational AI Can Support Contact Centre Automation Upcoming Events Contact Centre and Customer Services Summit Mon 29 Apr 2024 Contact Center Show Middle East 2024 Tue 30 Apr 2024 Latest Insights Ofcom Latest: What Contact Centre Leaders Need to Know Delivering Exceptional Experiences in the Real World Featured Articles The Key Elements of a CX Lifecycle and Ways to Improve It 21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service What is Attrition Rate and How to Calculate It The Top 10 Call-Closing Statement Examples Popular Pages The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day The Top 50 Words to Describe Yourself on Your CV in 2024 Contact Centre Dashboard Excel Template Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service? Popular in Category Two Giants Meet – Zoom and Avaya Join Forces Five9 Launches Click-and-Customize Generative AI for the Contact Centre