The Six C’s of Leadership


Are you in search of leadership skills? Skills that will catapult your career to heights not yet imagined? What is the secret to great leadership?

Frankly, there is no “secret”, only a series of skills needed that will separate you from most would-be leaders who are nothing more than just “managers”.

Here Are The 6 C’s of Leadership 2017

How many do you possess?

Study them, learn from them and put them into practice. Imagine you already have all 6, good luck!

1. Character

Your morals and steadfastness to always “do what’s right” sets the tone. People know where you stand and what you stand for. Don’t come to this leader with some half-baked idea that is shady at best.

2. Charisma

You have the ability to attract, charm, and influence the people around you. No wonder you always seem to get your way. The room lights-up when you enter. You may be the other “most interesting man in the world”.

3. Commitment

You’re dedicated to the cause, responsible in your efforts and have no need to promise that you will finish the task. Everyone knows your mindset – its full speed ahead to get the project done on time, within budget and to hit the mark as intended.

4. Communication

Great leaders freely share information. Their team knows what is expected of them and what to do. They are “kept in the loop” and can anticipate any potential challenges and surprises. You’ve done well with them.

5. Competence

You’ve studied, practiced and performed ad nauseam, until the task becomes part of your “core”. No need to think of what to do next, you know, you just know. And each time you’ve tried it, you’ve had success. This is a big confidence builder for you and those around you.

6. Courage

Business pain, financial risk and the uncertainty of the future are no obstacle to you. You are the first volunteer, the one who keeps going and you are still there when all others leave. You’ve got courage…and “guts”.

Master the 6 C’s of leadership and be prepared to be followed, admired and imitated.

Your next step? Develop other leaders that will carry on your good work.
This blog post has been re-published by kind permission of Steve Digioia – View the original post

About the author

Steve DiGioia Steve has had the pleasure of working for many fine organizations throughout his 25+ year career in the restaurant & hotel industry. From Crowne Plaza, Hilton Hotels, Westin & others, whether privately owned, franchised or corporate owned and managed, union or non-union, each strive for excellent customer service and so does he. He has been part of teams that have opened new hotels & departments, been instrumental in creating or redefining the service standards at all properties he has worked and has developed leaders. Training has been the key to the development of his staff. In various roles, he has been responsible for service culture, customer experience and performance training; whether through one-on-one coaching or large group trainings. His recent book "Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter" is an easy-to-follow training method that can be used across all industries, resulting in better customer retention and repeat business for your company.

Read other posts by Steve DiGioia

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Published On: 26th Jul 2017 - Last modified: 5th Mar 2019
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