Articles - Leadership

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829

12 Ways to Recognize Blue Monday in Your Contact Centre

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3,378

23 Things Every Contact Centre Manager Needs to STOP Doing in 2023

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1,046

How to Identify and Manage Toxic Employees

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449

Why Can’t Everyone Think Backwards?

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1,102

The 5 Danger Signs of Complacency in Your Contact Centre

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567

Why Are So Many Intelligent CEOs Apparently Short Sighted?

26,979

Train Team Leaders Well

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23,087

9 Important Team Leader KPIs

5 Tips to Become the Best Call Center Team Leader

58

5 Tips to Become the Best Call Centre Team Leader

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1,131

The Best Ways of Providing Corrective and Nurturing Feedback

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118

Flexible Workspaces – Alternative Work Options

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3,352

9 Traits of High-Performing Team Leaders

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3,836

How to Conduct a Skills Audit and Coaching Plan

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3,451

How to Prepare Agents for Team Leader Roles

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2,810

How to Effectively Manage a Team Leader’s Time

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2,764

7 Pillars for Creating Amazing Team Leaders

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4,188

How to Unlock the Potential of Your Call Centre Agents

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50,567

Top Tips to Make Your Team Leaders More Productive

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7,697

Team Leadership: What Makes a Great Leader?

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3,718

What Does Employee Empowerment REALLY Mean?

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3,055

3 Ways to Develop Contact Centre Leadership at Every Level

8,208

How to Develop Team Leaders in the Contact Centre

2,713

How to Refocus Team Leaders From Spending Too Long on Email

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11,097

10 Tips for Preparing Agents for Team Leadership