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About Us
Articles - Leadership
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1,137
Ways to Make Working in a Contact Centre Fun
727
Are Your Team Leaders Too Busy Chasing Metrics?
55
Leadership vs. Management: Is One a Subset of the Other?
822
How to Be More Proactive in the Contact Centre
1,379
The 10 Pillars of EX (Employee Experience)
282
Short-Term Decisions vs. Long-Term Consequences
873
12 Ways to Recognize Blue Monday in Your Contact Centre
3,248
23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
1,213
How to Identify and Manage Toxic Employees
514
Why Can’t Everyone Think Backwards?
1,304
The 5 Danger Signs of Complacency in Your Contact Centre
592
Why Are So Many Intelligent CEOs Apparently Short Sighted?
28,149
Train Team Leaders Well
29,785
9 Important Team Leader KPIs
59
5 Tips to Become the Best Call Centre Team Leader
1,198
The Best Ways of Providing Corrective and Nurturing Feedback
138
Flexible Workspaces – Alternative Work Options
3,666
9 Traits of High-Performing Team Leaders
4,486
How to Conduct a Skills Audit and Coaching Plan
3,786
How to Prepare Agents for Team Leader Roles
2,970
How to Effectively Manage a Team Leader’s Time
2,906
7 Pillars for Creating Amazing Team Leaders
4,286
How to Unlock the Potential of Your Call Centre Agents
50,684
Top Tips to Make Your Team Leaders More Productive
Next
Editor's Pick
Probing Questions to Improve Your Customer Service – With Examples
Ways to Make Working in a Contact Centre Fun
28 Effective Ways to Build Rapport With Customers and Clients
Are Your Team Leaders Too Busy Chasing Metrics?
Latest Resources
White Paper: The Forrester Wave - Contact Centre as a Service
eBook: AI in Contact Centers: Myths and Ethical Concerns
Upcoming Events
Interactions 2023 – US Event
Mon 05 Jun 2023
London Poly | HP Experience Centre Open Day
Wed 07 Jun 2023
Latest Insights
Brand Intelligence, the Definition, Tools & More
Building Truly Patient-Centric, Digital-First Healthcare Services
Latest News
Jabra Engage AI Integrates with storm’s Sentiment Analysis
Odigo Awarded the EcoVadis Silver Medal
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Top 50 Positive Words and Phrases – With Examples
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