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UK National Contact Centre Conference

About the Event

Our annual conference is free to CCMA members and takes place at the British Library in Central London.

This full day event aims to keep our members up to date with the latest trends and developments in the industry. There is plenty of opportunity for networking and sharing best practice with industry colleagues.

Whilst the theme and topics will be announced nearer the time, we always deliver relevant and timely research alongside member case studies.

Our promise to members is ‘No waffle, no sales pitches, just straight talking from industry experts’

This event is ALWAYS fully booked, so please book your places early.

Where and when?

Date: Tue 3 Nov 2020
Time: 9:00 am – 5:00 pm
Location: The British Library

Who is it for?

Contact Centre Directors, Customer Service Directors, Customer Experience professionals, Contact Centre Leaders, Quality Managers, Insight Managers, Business Improvement Leaders, Business Change Managers, HR contact centre business partners, Contact centre learning and development leaders.

Why should you go?

The CCMA’s annual conference shares the latest trends and developments in the contact centre industry. The event offers a balance of industry speakers and member case studies. No sales pitches, no waffle, just straight talking from industry leaders.

Date and Time

Tuesday 3rd November 2020

Date and Time

Tuesday 3rd November 2020