Verint Systems announced the date, venue and open registration—along with event host and keynote speakers—for its Engage 2016 Customer Conference in EMEA.
This year’s conference will take place 1 December at The Savoy in London and feature guest Natasha Kaplinsky. One of Britain’s leading news broadcasters who previously worked with the BBC, Channel 5 and Sky before becoming an ITN network anchor, Kaplinsky will host the day-long event and present customer honours during the Verint awards ceremony. Joining her will be author and management expert Jamie Anderson—a renowned speaker and academic described by the Financial Times as a “management guru”. Anderson will keynote on a range of business topics and leadership insights. Additional speakers will be announced closer to the event.
The Engage Customer Conference will feature workshops and customer-led sessions that explore best practices for optimising customer engagement using customer analytics, engagement management and workforce optimisation solutions from Verint. It also will include a technology showcase, product demonstrations, networking opportunities, one-on-one meetings, and a host of social and interactive activities for Verint customers from all over Europe.
Key themes include:
- Customer-Centric Engagement—When every interaction counts, making it easy, fast and successful for the customer means everything.
- Employee Engagement and Productivity—Employee effort, empowerment, effectiveness and satisfaction are critical to sustaining superior customer engagement.
- Improving Operational Efficiency—Making numerous processes run smoothly every time requires automation and the agility to make changes when needed.
- From Analytics to Action—Insights from data should point the way to the next step, whether it’s the next sequence, moment in an interaction or the next big initiative for the organisation.
- Navigating Digital Transformation—Keeping up with rapid change in digital capabilities and expectations requires a clear understanding of these major shifts, and astute planning and execution to capitalise on them.
- Trends and Strategies—Trends affecting change in organisations around the world demand strategies to adjust courses for the road ahead.
- Understanding and Maximising Technology—For the IT professional, knowing more about the underpinning technologies can help unlock greater value and efficiencies.
- Solutions in Action—Learn how Verint customers have achieved favourable and even remarkable results from their customer engagement initiatives.
For more information and to enrol, visit www.verint.com/engageuk.
Author: Rachael Trickey
Published On: 26th Jul 2016 - Last modified: 26th Feb 2019
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