What Is the Impact of AI on Customer Service?

Here is a one-minute video clip of Phil Gray discussing the growth of AI, focusing on the contact centre industry. 

Artificial Intelligence (AI) has developed to a point where it is impacting our everyday lives — including how we interact with the companies we do business with.

Hear Phil Gray, EVP of Business Development at Interactions, discuss how AI is impacting customer service at some of the world’s largest enterprises, by clicking on the video below.