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What Is the Impact of AI on Customer Service?

Published On: 13th Nov 2017 12:51 - Modified: 26th Feb 2019

Here is a one-minute video clip of Phil Gray discussing the growth of AI, focusing on the contact centre industry.

Artificial Intelligence (AI) has developed to a point where it is impacting our everyday lives — including how we interact with the companies we do business with.

Hear Phil Gray, EVP of Business Development at Interactions, discuss how AI is impacting customer service at some of the world’s largest enterprises, by clicking on the video below.

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Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

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