VoIP Call Recording Related Articles How Can VoIP Benefit Your Business? What to look for when buying voice over IP (VoIP) VoIP Phone Systems: The Good, the Bad and the Ugly A-Z of call recording features 4,837 Filed under - Technology, Call Recording VoIP recording VoIP recording presents a bit more of a challenge for call recorders as there is often no physical audio path to connect into, as the traffic is communicated through IP packets. Depending on the requested system configuration, the VoIP recording solution offers different ways to plug in: Central active VoIP recording This may be installed at any place within the IP network. It receives data by initiating an active third-party conference. Gateway-side passive VoIP recording The call recorder analyses data traffic at a gateway (connection to the public telephone network) or at a router (connection to another IP phone network). Station-side passive VoIP recording The call recorder taps network connections of each IP phone. Passive IP recording Passive IP recording monitors audio packets on the LAN. It may be used in almost any customer environment and supports virtually all IP vendors. Active IP recording Active IP recording operates like an IP softphone. To record a call, a conference is initiated to the recorder, or the audio streams are routed to the recorder. It supports the industry standard SIP protocol and preserves call-index information, such as incoming and outgoing phone numbers, time of call, etc., to facilitate search-and-replay. Call recording solutions typically work in Voice over IP (VoIP) network environments, to record and replay IP-based phone calls. Further Reading Technical A-Z of call recording features Implementing Call Recording Call recording reports Contributors Mike Murley of ASC Telecom Author: Jonty Pearce Published On: 18th Apr 2010 - Last modified: 19th Sep 2019 Read more about - Technology, Call Recording Recommended Articles How Can VoIP Benefit Your Business? What to look for when buying voice over IP (VoIP) VoIP Phone Systems: The Good, the Bad and the Ugly A-Z of call recording features Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter