Articles - Call Recording

Call recording plays a key role in maintaining quality, training advisors, and ensuring compliance within the contact centre. This page of expert insights, legal guidance, and practical advice explores how to record, store, and review calls responsibly while protecting customer privacy. Learn how call recordings can be used to identify coaching opportunities, measure performance, and resolve disputes quickly and fairly. The resources also include guidance on data protection laws and best practices for using recordings to enhance both service quality and customer confidence.

Next
RECENT
POPULAR
Quality assurance concept checklist
Stay Ahead in QA and Call Recording
Contact centre technology - headset on keyboard
The Most Popular Contact Centre Technologies
Fixing issues with tech concept illustration with laptop and icons
15 Ways Contact Centre Technology Can Help Address Inefficiencies
A picture of someone experiencing the virtual technology world
Call Centre Software: What Should You Be Looking Out For?
4 Ways To Use Call Recordings and Speech Analytics to Improve Performance
The Top Ten Uses for Call Recordings
A group of files saying data, confidential, company and clients
Data Protection Act, GDPR, FCA Consumer Duty, and Call Recording Laws in the UK
lady monitoring stats
30 Tips to Improve Your Call Quality Monitoring
The Hidden Gems of Call Recording
What to Look for When Buying… A Call Recording Solution
VoIP Call Recording
recording voice
Types Of Call Recording
Recording Calls In Contact Centres
Call evaluation
Recording Calls For Training Purposes
Questions to Ask Your Call Recording Supplier
PCI DSS and Call Recording
record button
Typical Applications For Call Recording
agents in headsets
Call Recording and QM in Commercial Contact Centres
Implementing Call Recording
Call Recording Software
collection reports
Call Recording Reports
What are the Legislations on Call Recording?
Call Recording Guidelines
Call Recording For The Police
 
Next