Call Recording Reports

Example Reports


Recording solutions can generate statistical reports using the data stored about the recorded calls.

These statistics can be used to measure the efficiency of the organisation and the utilisation of the recording system.

Three types of report can typically be generated:

  • Administrators: about utilisation of the recording system, e.g. usage of channels and resources.
  • Managers: regarding the number of calls and average call length per user or user group.
  • Supervisors: by combining use of evaluation reports, supervisors of call centres can assess both the efficiency and quality of agents.

Typical call recording reports

Reports can be generated with typical parameters, such as date, user or channel groups, or a specific channel or user.

Typical report types include:

  • Percentage utilisation
  • Call volume
  • Average call length
  • Hours on calls
Example Reports

Examples of call recording reports

Further Reading


Published On: 14th Mar 2010 - Last modified: 19th Sep 2019
Read more about - Technology, , ,

Recommended Articles

A-Z of call recording features
A picture of someone putting a magnifying glass over a report
A Quick Guide to Call Centre Reporting
Answers: Can a Call Recording Made by a Customer be used against me?
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.