Recorded Webinar: Artificial Intelligence in the Contact Centre

Artificial Intelligence has been threatening to transform the Contact Centre. But, how much of this talk is hype? And, how much is likely to happen?

Could this lead to the decline of contact centres as we know it?

Join us for this Webinar as we debunk the myths from the reality. Join our panel as they share the latest thinking on Artificial Intelligence in the contact centre.

Topics Discussed

• Artificial Intelligence
• Examples where Artificial Intelligence is working
• Robots and Chat Bots
• Speech Recognition
• Neural Networks
• Where does software end and Artificial Intelligence begin?

• What will be the impact on jobs?
• Will customer service go down?
• Search engines vs. Chat Bots
• How fast will it happen?
• Top tips and projections from the audience

Panellists

Martin Hill-Wilson

Brainfood Extra

Ashley Unitt

NewVoiceMedia

Jonty Pearce

Call Centre Helper

This webinar was brought to you by Call Centre Helper and is sponsored by Vonage

Author: Rachael Trickey