Recorded Webinar: Artificial Intelligence in the Contact Centre


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Artificial Intelligence has been threatening to transform the Contact Centre. But, how much of this talk is hype? And, how much is likely to happen?

Could this lead to the decline of contact centres as we know it?

Join us for this Webinar as we debunk the myths from the reality. Join our panel as they share the latest thinking on Artificial Intelligence in the contact centre.

Topics Discussed

  • Artificial Intelligence
  • Examples where Artificial Intelligence is working
  • Robots and Chat Bots
  • Speech Recognition
  • Neural Networks
  • Where does software end and Artificial Intelligence begin?
  • What will be the impact on jobs?
  • Will customer service go down?
  • Search engines vs. Chat Bots
  • How fast will it happen?
  • Top tips and projections from the audience

Panellists

Martin Hill-Wilson - Headshot
Martin Hill-Wilson
Brainfood Extra

Ashley Unitt - Headshot
Ashley Unitt
NewVoiceMedia

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Rachael Trickey

Published On: 28th Mar 2017 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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