Recorded Webinar: Artificial Intelligence in the Contact Centre Related Articles Artificial Intelligence vs. Machine Learning vs. Deep Learning How Will Artificial Intelligence Change the Contact Centre Industry? Recorded Webinar: How to Transform CX What Is Business Intelligence and Why Does It Matter? 1,197 Filed under - Recorded Call Centre and Customer Experience Webinars, Artificial Intelligence, Martin Hill-Wilson, Vonage Artificial Intelligence has been threatening to transform the Contact Centre. But, how much of this talk is hype? And, how much is likely to happen? Could this lead to the decline of contact centres as we know it? Join us for this Webinar as we debunk the myths from the reality. Join our panel as they share the latest thinking on Artificial Intelligence in the contact centre. Topics Discussed Artificial Intelligence Examples where Artificial Intelligence is working Robots and Chat Bots Speech Recognition Neural Networks Where does software end and Artificial Intelligence begin? What will be the impact on jobs? Will customer service go down? Search engines vs. Chat Bots How fast will it happen? Top tips and projections from the audience Panellists Martin Hill-Wilson Brainfood Extra Ashley Unitt NewVoiceMedia Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Vonage Author: Rachael Trickey Published On: 28th Mar 2017 - Last modified: 18th Mar 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Artificial Intelligence, Martin Hill-Wilson, Vonage Recommended Articles Artificial Intelligence vs. Machine Learning vs. Deep Learning How Will Artificial Intelligence Change the Contact Centre Industry? Recorded Webinar: How to Transform CX What Is Business Intelligence and Why Does It Matter? Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre Report: The Inner Circle Guide to AI-Enabled Agent Assistance Download: The Top Contact Centre Challenges and How to Solve Them eBook: The Impact of AI on the Contact Centre Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter