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How many hoops do your agents have to jump through to deliver great service? If the answer is ‘too many’, then you could be fostering a culture of frustration and operational inefficiency that’s not only harming your CX, but also pushing your agents towards the door.
But did you know that agent empowerment can make the world of difference? And thanks to flexible scheduling, agent self-service, smart adaptive technology, and more, there’s never been a better time to give agents more control.
Don’t know where to start? Join our webinar to hear what the experts have to say about how and where to empower agents for maximum impact.
Panellists:
- Donna Fluss, Founder, DMG Consulting LLC
- Andrea Matsuda, Head of Product Marketing, NICE
- Xander Freeman, Call Centre Helper
Topics Discussed:
- How agent empowerment can improve attrition rates
- Where many CX leaders are getting it wrong
- How the latest technology can help
- Quick wins for instant results
Click here for this webinar recording
Author: Jo Robinson
Published On: 20th Jun 2024 - Last modified: 24th Oct 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Andrea Matsuda, NICE
