Webinar: Beat Attrition! Quick Wins for Empowering Your Agents Filed under - Call and Contact Centre Events, Featured Webinar, NICE Date : Thursday 20th June 2024Location : Virtual Register Now! How many hoops do your agents have to jump through to deliver great service? If the answer is ‘too many’, then you could be fostering a culture of frustration and operational inefficiency that’s not only harming your CX, but also pushing your agents towards the door. But did you know that agent empowerment can make the world of difference? And thanks to flexible scheduling, agent self-service, smart adaptive technology, and more, there’s never been a better time to give agents more control. Don’t know where to start? Join our webinar to hear what the experts have to say about how and where to empower agents for maximum impact. Panellists: Donna Fluss, DMG Consulting LLC Andrea Matsuda, NICE Xander Freeman, Call Centre Helper What You Will Learn: How agent empowerment can improve attrition rates Where many CX leaders are getting it wrong How the latest technology can help Quick wins for instant results Register Now! Author: Jo Robinson Published On: 25th Feb 2024 - Last modified: 17th Apr 2024 Read more about - Call and Contact Centre Events, Featured Webinar, NICE Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter