Recorded Webinar: Ways to Empower Contact Centre Advisors Related Articles 20 Things Advisors Can Do to Improve the Customer Experience How Can I Improve the Productivity of Gen Z and Millennial Advisors? Recorded Webinar: Creating a Culture That Customers and Advisors Love Webinar Recording: How to Gamify Your Contact Centre and Motivate Advisors 835 Filed under - Recorded Call Centre and Customer Experience Webinars, CallMiner It’s a difficult time for contact centre advisors. Your team need support, not only to improve their well-being, but to help them stay motivated to assist customers, who may be feeling negative emotions. In this webinar we will share lots of new ideas for how you can help to inspire advisors to improve their performance in our new reality and keep them happy. Agenda Introductions – Rachael Trickey, Call Centre Helper Nerys Corfield, Injection Consulting Click here to view the slides Frank Sherlock, CallMiner Click here to view the slides Benedita Miranda, Sitel Group Click here to view the slides Topics Discussed Where might advisor performance be slipping? New ways to improve advisor performance How you can monitor and enhance employee wellbeing Fun ways to keep your team motivated How to emotionally engage with advisors Top tips from the audience Winning tip – “We have created Virtual lunch Hall via teams – to simulate the canteen or breakout area. It is an area you can log in whilst having your break etc. It encourages the social interaction” thanks to Nikki11 Original Webinar date: 18th March 2021 Webinar Timeline 0:11: Introductions – Rachael Trickey, Call Centre Helper 3:48: Nerys Corfield, Injection Consulting Presentation 8:42: Poll with results from the audience. Asking “When did Your Company Last Change the Questions on Your Quality Scorecard?” 16:18: Take-aways from Nerys’s presentation 17:18: Top Tips, Opinions and Questions from the audience 23:32: Frank Sherlock, CallMiner Presentation 38:09: Take-aways from Frank’s presentation 39:21: Quiz 43:45: Benedita Miranda, Sitel Group Presentation 53:49: Take-aways from Benedita’s presentation 54:02: Top Tips, Opinions and Questions from the audience 1:00:14: Winning Tip Panellists Nerys Corfield Injection Consulting Benedita Miranda Sitel Group Frank Sherlock CallMiner Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by CallMiner Register Now! Author: Rachael Trickey Published On: 15th Mar 2021 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, CallMiner Recommended Articles 20 Things Advisors Can Do to Improve the Customer Experience How Can I Improve the Productivity of Gen Z and Millennial Advisors? Recorded Webinar: Creating a Culture That Customers and Advisors Love Webinar Recording: How to Gamify Your Contact Centre and Motivate Advisors Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter