Gain first visit advantage and drive CX and Contact Centre performance improvements
In this webinar we look at how you can use Customer Journey Mapping to gain first visit advantage and drive CX and Contact Centre performance improvements.
Topics Discussed
- Customer Journey Mapping
- “First visit” advantage
- Understanding customers’ attitudes, behaviours and triggers
- Reducing friction in the customer journey
- CX and Contact Centre performance improvements
- Connect interactions throughout the customer journey
- Reducing repeat contacts
- The role of technology
- Top tips from the audience
Panellists
Richard Hammond
Uncrowd
Andre Smit
West
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Intrado
