Articles - Intrado

Next

This is a collection of articles, news stories and industry insights about Intrado previously known as West Unified Communications.

241
5 Tips for a High-Performing Remote Workforce
3,587
30 Customer Experience Trends to Watch Out For
A picture of 2020 balloons
3,505
20 Contact Centre Predictions for 2020
A photo of someone in consideration while looking across mountain range
2,575
23 Considerations to Make Before Implementing a New Digital Channel
A red arrow points up and down, with data points behind it
235
5 Best Practices for Effective Media Monitoring
A photo of a graph with labels saying "cost" and "benefit"
7,659
22 Contact Centre Cost Saving Ideas
A photo of four people happily jumping
273
Creating Exceptional Customer Experiences with 3D Customer Personas
433
7 Steps to Omnichannel Success
A West UC webinar on 5 great ways to channel shift customers from phone to digital
884
Recorded Webinar: Five Great Ways to Channel Shift Customers From Phone to Digital
A white woman with long brown hair wears a headset
2,206
How Can I Improve the Productivity of Gen Z and Millennial Advisors?
A clock is sat on a desk in front of a bored looking lady
6,363
Omnichannel – What Is an Acceptable Waiting Time?
Four post it notes are held by pegs. They have sad, crying, angry and happy faces
309
Why Is Customer Experience All About Feelings?
A wave of social media moving from electrical devices
4,772
How to Develop a Digital Service Strategy
Group of business people and software developers working as a team
4,456
13 Things Every Contact Centre Advisor Needs to Know
An animated hand checks off boxes on a UC checklist
694
The Complete Unified Communications Checklist
Notebook with the inscription 2019, pen on the purple table
258
6 Digital Media Resolutions for 2019
People hold up letters spelling out expectations
334
What Consumers Expect from Brand Communications
328
Optimising Five Key Customer Experience Factors
bridge in jungle
480
Customer Experience Guiding You Through the Jungle of Customer Care
227
A Guide to Retail Digital Transformation
West Webinar: Customer Journey Mapping- the key to unlocking customer experience
1,049
Recorded Webinar: Customer Journey Mapping is the Key to Unlocking Customer Experience
286
How Proactive Notifications Can Improve Customer Loyalty
29,059
How to Forecast With Limited Data
361
5 Common Complaints Hurting Your Customer Experience
 
Next