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Articles - Intrado

This is a collection of articles, news stories and industry insights about Intrado previously known as West Unified Communications.

5 Tips for a High-Performing Remote Workforce

30 Customer Experience Trends to Watch Out For

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20 Contact Centre Predictions for 2020

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23 Considerations to Make Before Implementing a New Digital Channel

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5 Best Practices for Effective Media Monitoring

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22 Contact Centre Cost Saving Ideas

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Creating Exceptional Customer Experiences with 3D Customer Personas

7 Steps to Omnichannel Success

A West UC webinar on 5 great ways to channel shift customers from phone to digital

Recorded Webinar: Five Great Ways to Channel Shift Customers From Phone to Digital

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How Can I Improve the Productivity of Gen Z and Millennial Advisors?

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Omnichannel – What Is an Acceptable Waiting Time?

Four post it notes are held by pegs. They have sad, crying, angry and happy faces

Why Is Customer Experience All About Feelings?

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How to Develop a Digital Service Strategy

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13 Things Every Contact Centre Advisor Needs to Know

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The Complete Unified Communications Checklist

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6 Digital Media Resolutions for 2019

People hold up letters spelling out expectations

What Consumers Expect from Brand Communications

Optimising Five Key Customer Experience Factors

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Customer Experience Guiding You Through the Jungle of Customer Care

A Guide to Retail Digital Transformation

West Webinar: Customer Journey Mapping- the key to unlocking customer experience

Recorded Webinar: Customer Journey Mapping is the Key to Unlocking Customer Experience

How Proactive Notifications Can Improve Customer Loyalty

How to Forecast With Limited Data

5 Common Complaints Hurting Your Customer Experience

Maintel AI Readiness WP Box

Editor's Pick

Thumbnail Get Sickness Under Control – 21 Management Tips

Get Sickness Under Control – 21 Management Tips

Thumbnail Open Questions to Use in Customer Service

Open Questions to Use in Customer Service

Thumbnail Is ChatGPT Really Suitable for Contact Centres Right Now?

Is ChatGPT Really Suitable for Contact Centres Right Now?

Thumbnail Out of Hours Service – Who’s Doing It Best?

Out of Hours Service – Who’s Doing It Best?

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