Articles - Intrado

This is a collection of articles, news stories and industry insights about Intrado previously known as West Unified Communications.

5 Tips for a High-Performing Remote Workforce
30 Customer Experience Trends to Watch Out For
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20 Contact Centre Predictions for 2020
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23 Considerations to Make Before Implementing a New Digital Channel
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5 Best Practices for Effective Media Monitoring
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22 Contact Centre Cost Saving Ideas
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Creating Exceptional Customer Experiences with 3D Customer Personas
7 Steps to Omnichannel Success
A West UC webinar on 5 great ways to channel shift customers from phone to digital
Recorded Webinar: Five Great Ways to Channel Shift Customers From Phone to Digital
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How Can I Improve the Productivity of Gen Z and Millennial Advisors?
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Omnichannel – What Is an Acceptable Waiting Time?
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Why Is Customer Experience All About Feelings?
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How to Develop a Digital Service Strategy
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13 Things Every Contact Centre Advisor Needs to Know
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The Complete Unified Communications Checklist
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6 Digital Media Resolutions for 2019
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What Consumers Expect from Brand Communications
Optimising Five Key Customer Experience Factors
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Customer Experience Guiding You Through the Jungle of Customer Care
A Guide to Retail Digital Transformation
West Webinar: Customer Journey Mapping- the key to unlocking customer experience
Recorded Webinar: Customer Journey Mapping is the Key to Unlocking Customer Experience
How Proactive Notifications Can Improve Customer Loyalty
How to Forecast With Limited Data
5 Common Complaints Hurting Your Customer Experience