Recorded Webinar: Designing Customer Journeys

We all know that the Customer Journey is important, but it can be very hard to improve. In this webinar our panel of experts provide their input in how to analyse and in turn design better customer journeys.

Topics Discussed

  • Customer Journey Maps
  • Understanding why customers are contacting you
  • Identifying key touchpoints
  • Customer Experience Management (CEM)
  • Moments of Truth and Break points
  • Creating consistency between channels
  • The best use of technology
  • Top tips from the audience


Morris Pentel- Headshot
Morris Pentel
Customer Experience Foundation
Ian Williams- Headshot
Ian Williams
Jericho Consulting
Rachel Lane- Headshot
Rachel Lane
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

company logo
This webinar was brought to you by Call Centre Helper and is sponsored by Verint

Recommended Articles

Podcast: How can we improve customer journeys to create happy customers?
generic webinar replay image
Recorded Webinar: Designing a Better Forecasting Spreadsheet
A photo of an arrow through a maze
Designing Effortless Customer Journeys
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.