Recorded Webinar: Designing Customer Journeys 1,271 Filed under - Archived Content, Morris Pentel In this webinar our panel of experts provided their input in how to analyse and in turn design better customer journeys. Panellists Morris Pentel – Customer Experience Foundation Ian Williams – Jericho Consulting Rachel Lane – Verint Jonty Pearce – Call Centre Helper Topics to be discussed Customer journey maps Understanding why customers are contacting you Identifying key touchpoints Customer experience management (CEM) Moments of truth and break points Creating consistency between channels The best use of technology Top tips from the audience Original Webinar date: Thursday 20th October 2016 Author: Rachael Trickey Published On: 19th Oct 2016 - Last modified: 21st Feb 2024 Read more about - Archived Content, Morris Pentel Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter