The Award Winning Contact Centre Magazine

Recorded Webinar: Designing Customer Journeys

1,106

1,106
Filed under - Recorded Call Centre and Customer Experience Webinars,
We all know that the Customer Journey is important, but it can be very hard to improve. In this webinar our panel of experts provide their input in how to analyse and in turn design better customer journeys.

Topics Discussed

  • Customer Journey Maps
  • Understanding why customers are contacting you
  • Identifying key touchpoints
  • Customer Experience Management (CEM)
  • Moments of Truth and Break points
  • Creating consistency between channels
  • The best use of technology
  • Top tips from the audience

Panellists

Morris Pentel- Headshot
Morris Pentel
Customer Experience Foundation
Ian Williams- Headshot
Ian Williams
Jericho Consulting
Rachel Lane- Headshot
Rachel Lane
Verint
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

company logo
This webinar was brought to you by Call Centre Helper and is sponsored by Verint


Read more about - Recorded Call Centre and Customer Experience Webinars,

Recommended Articles

generic webinar replay image
Recorded Webinar: Designing a Better Forecasting Spreadsheet
generic webinar replay image
Recorded Webinar: POWERFUL New Approaches to Improving Customer Journeys
5 Steps to Creating a Customer Journey Map
Contact Centre Reports, Surveys and White Papers
Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.