Recorded Webinar: Designing Customer Journeys

We all know that the Customer Journey is important, but it can be very hard to improve. In this webinar our panel of experts provide their input in how to analyse and in turn design better customer journeys.

Topics Discussed

• Customer Journey Maps
• Understanding why customers are contacting you
• Identifying key touchpoints
• Customer Experience Management (CEM)

• Moments of Truth and Break points
• Creating consistency between channels
• The best use of technology
• Top tips from the audience

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Verint