Morris Pentel - Call Centre Helper

Connect with Morris on LinkedIn "> Morris Pentel - Call Centre Helper

Morris Pentel

Morris Pentel, Principal Consultant & Customer Success Director

Connect with Morris on LinkedIn

Recent Articles Most Viewed Articles

Finding the Ideal Opening Hours for Your Contact Centre

Finding the Ideal Opening Hours for Your Contact Centre

The Top 20 Webinars

The Top 20 Webinars

28 Great Contact Centre Tips to Start the New Year

28 Great Contact Centre Tips to Start the New Year

What is a Customer Satisfaction Score (and How to Calculate CSAT)

What is a Customer Satisfaction Score (and How to…

What Is Customer Journey Analytics and How Can It Benefit Your Organization?

What Is Customer Journey Analytics and How Can It…

Podcast – Contact Centre Transformation Ideas

Podcast – Contact Centre Transformation Ideas

Customer Service Feedback: How to Perfect Your Strategy

Customer Service Feedback: How to Perfect Your Strategy

The Top 10 Customer Service Strategies That Stand the Test of Time

The Top 10 Customer Service Strategies That Stand the…

Recorded Webinar: Contact Centre Transformation Ideas

Recorded Webinar: Contact Centre Transformation Ideas

What Is CSAT? – With a Meaning, Calculations and Great Tips

What Is CSAT? – With a Meaning, Calculations and…

Podcast: Is It Time to Rethink Your Call Centre Metrics?

Podcast: Is It Time to Rethink Your Call Centre Metrics?

Recorded Webinar: POWERFUL New Approaches to Improving Customer Journeys

Recorded Webinar: POWERFUL New Approaches to Improving…

Webinar: POWERFUL New Approaches to Improving Customer Journeys

Webinar: POWERFUL New Approaches to Improving Customer…

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

5 Great Methods to Improve Your Customer Satisfaction Score

5 Great Methods to Improve Your Customer Satisfaction…

8 Games to Liven Up the Contact Centre

8 Games to Liven Up the Contact Centre

Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2018)

Recorded Webinar: The Latest Thinking on Contact Centre…

Recorded Webinar: Measuring Customer Satisfaction

Recorded Webinar: Measuring Customer Satisfaction

The Best Contact Centre Survey Questions to Ask

The Best Contact Centre Survey Questions to Ask

9 Strategies to Improve Customer Satisfaction

9 Strategies to Improve Customer Satisfaction

Recorded Webinar: 10 Easy Ways to Improve Customer Satisfaction

Recorded Webinar: 10 Easy Ways to Improve Customer…

Recorded Webinar: 10 Ways to Improve Customer Experience

Recorded Webinar: 10 Ways to Improve Customer Experience

6 Ideas for Customer Journey Mapping

6 Ideas for Customer Journey Mapping

Recorded Webinar: Latest Trends in Customer Service

Recorded Webinar: Latest Trends in Customer Service

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?