Recorded Webinar: Latest Changes in Contact Centre Technology Related Articles Top 10 Contact Centre Software and Technology Podcast - Contact Centre Technology: Where Should I Invest? Definition: Contact Centre Jargon and Terminologies Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2019) 862 Filed under - Recorded Call Centre and Customer Experience Webinars, Nicola Millard, RingCentral There are so many different contact centre technology options out there, but which are here to stay? Here we look at the technologies that are really starting to come to the fore of contact centre operations. In doing so, we will piece together a picture of the contact centre of the future, so you can see which technology options might be right for you. Topics Discussed Innovative Approaches to Customer Engagement Artificial Intelligence Chat Bots Video Technology Messaging Apps and the Contact Centre Top Tips from the Audience Panellists Nicola Millard BT Chris Bauserman NICE inContact Charlie Mitchell Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by RingCentral Author: Rachael Trickey Published On: 11th May 2018 - Last modified: 25th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Nicola Millard, RingCentral Recommended Articles Top 10 Contact Centre Software and Technology Podcast - Contact Centre Technology: Where Should I Invest? Contact Centre Jargon and Terminologies Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2019) Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter