In doing so, we will piece together a picture of the contact centre of the future, so you can see which technology options might be right for you.
Topics Discussed
- Innovative Approaches to Customer Engagement
- Artificial Intelligence
- Chat Bots
- Video Technology
- Messaging Apps and the Contact Centre
- Top Tips from the Audience
Panellists

Nicola Millard
BT

Chris Bauserman
NICE inContact

Charlie Mitchell
Call Centre Helper
