Recorded Webinar: Latest Changes in Contact Centre Technology


There are so many different contact centre technology options out there, but which are here to stay? Here we look at the technologies that are really starting to come to the fore of contact centre operations.

In doing so, we will piece together a picture of the contact centre of the future, so you can see which technology options might be right for you.

Topics Discussed

  • Innovative Approaches to Customer Engagement
  • Artificial Intelligence
  • Chat Bots
  • Video Technology
  • Messaging Apps and the Contact Centre
  • Top Tips from the Audience


Nicola Millard - Headshot
Nicola Millard

Chris Bauserman - Headshot
Chris Bauserman
NICE inContact

Charlie Mitchell - Headshot
Charlie Mitchell
Call Centre Helper

Author: Rachael Trickey

Published On: 11th May 2018 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

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