However, you cannot simply decide to implement a channel just because everyone else does. Having a digital service strategy in place that helps guide your decision making, so you create a digital service environment that best suits your contact centre's needs, is best practise. Yet, this is easier said than done.
In this webinar, we will discuss the best approaches for you to take when moving to digital customer service, how you can integrate your channels and how to deliver consistent service across each.
- What is a digital strategy
- Delivering great customer service
- Channel integration
- Overcoming omnichannel issues
- Live chat
- The digital future
- KPI choices across different channels
Contact Centre Innovator
Call Centre Helper