Click here for this webinar recording
There’s an ever-present pressure for contact centre leaders to find the perfect balance between people, processes, and technology – all to deliver the best possible customer experience, as efficiently as possible. But now there’s a new kid on the block – the AI agent – redefining the art of the possible when it comes to maximizing contact centre performance.
It’s an exciting time to be running a contact centre! So, if you’re ready to dive in and see what it takes to elevate your performance, join this informative webinar – where our experts will be exploring what’s really possible in 2025 – including AI-driven strategies for superior customer service, where traditional strategies could be holding you back, and more!
Panellists:
- Garry Gormley, FAB Solutions
- Martin Morris, Five9
- Rachael Trickey, Call Centre Helper
Topics Discussed:
- How customer expectations are changing
- Where traditional approaches could be holding you back
- Quick wins to help your people make an impact
- What the AI advantage really brings to the table
Click here for this webinar recording
Author: Rachael Trickey
Reviewed by: Jo Robinson
Published On: 1st May 2025
Read more about - Recorded Call Centre and Customer Experience Webinars, Five9, Garry Gormley
