The Leading Contact Centre Magazine

Webinar : Top Tips To Drive Customer Satisfaction In Your Contact Centre


Webinar Image

Webinar Date - Thursday 28th February 2019 at 14:00pm UK time

Click here to register

The fundamental duty of the contact centre is to develop great conversations that create happy customers. Customer Satisfaction (CSat) is the key indicator of how well you are doing just that.

So, pushing CSat higher and higher is the ultimate contact centre goal. This concept is simple enough but putting the it into practise requires attention to specific strategies.

Never fear, in this webinar we will provide you will everything you need, from small tips - which you can immediately set into motion - to wider scale changes that will help you to create more and more happy customers.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Richard Kimber- Headshot
Richard Kimber
The Customer Experience Coach Ltd
Stephanie Liais- Headshot
Stephanie Liais
RingCentral
Rachael Boynton- Headshot
Rachael Boynton
Call Centre Helper

Topics to be discussed

  • Creating positive conversations
  • Getting more from your CSat scores
  • Developing a better customer experience
  • Exceeding customer expectations
  • Meeting customer preferences
  • The role of technology
  • Top Tips from the Audience
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This webinar is brought to you by Call Centre Helper and is sponsored by RingCentral.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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