Recorded Webinar: Top Tips To Drive Customer Satisfaction Related Articles How to Calculate a Customer Satisfaction Score (CSAT) What Is CSAT? - With a Meaning, Calculations and Great Tips Why Is Measuring Customer Satisfaction So Important? Recorded Webinar: Proven Techniques to Increase Customer Satisfaction 993 Filed under - Recorded Call Centre and Customer Experience Webinars, RingCentral The fundamental duty of the contact centre is to develop great conversations that create happy customers. Customer Satisfaction (CSat) is the key indicator of how well you are doing just that. So, pushing CSat higher and higher is the ultimate contact centre goal. This concept is simple enough but putting the it into practise requires attention to specific strategies. Never fear, in this webinar we will provide you will everything you need, from small tips – which you can immediately set into motion – to wider scale changes that will help you to create more and more happy customers. Topics Discussed Creating positive conversations Getting more from your CSat scores Developing a better customer experience Exceeding customer expectations Meeting customer preferences The role of technology Top Tips from the Audience Panellists Richard Kimber Comotion Consulting Julien Rio RingCentral Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by RingCentral Author: Rachael Trickey Published On: 15th Feb 2019 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, RingCentral Recommended Articles How to Calculate a Customer Satisfaction Score (CSAT) What Is CSAT? - With a Meaning, Calculations and Great Tips Why Is Measuring Customer Satisfaction So Important? Recorded Webinar: Proven Techniques to Increase Customer Satisfaction Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter