So, pushing CSat higher and higher is the ultimate contact centre goal. This concept is simple enough but putting the it into practise requires attention to specific strategies.
Never fear, in this webinar we will provide you will everything you need, from small tips - which you can immediately set into motion - to wider scale changes that will help you to create more and more happy customers.
- Creating positive conversations
- Getting more from your CSat scores
- Developing a better customer experience
- Exceeding customer expectations
- Meeting customer preferences
- The role of technology
- Top Tips from the Audience
Call Centre Helper