What Are Cloud Solutions? Related Articles On-Premise vs. Cloud Computing: Which Is Best? 11 Cloud Solutions to Streamline Your Operations Cloud Communications: Public, Private, and Hybrid - What's the difference? The Top Workforce Management WFM Solutions for 2023 © Aon Khanisorn - Shutterstock - 1725081982 222 Filed under - Definitions, Cloud, Scorebuddy Cloud solutions allow users to access IT services like software, applications, storage, and more over the internet rather than using a local server. Essentially, it’s the IT equivalent of renting instead of buying. The service is hosted by a vendor and accessed virtually without the need to purchase hardware or carry out installation and ongoing maintenance. Typically, these services are flexible, so buyers only pay for what they use. There are different cloud-based set-ups, including public, private, and hybrid, requiring different levels of customer input and security: Public Multiple end users share a public cloud, with all physical equipment located at the vendor’s premises and accessed via the internet. Private The most secure option, a private cloud, is used by one organization only and may be hosted on that organization’s own servers. Hybrid Combining public and private clouds, this model allows customers to host some applications on their servers and others at the vendor’s location. Thanks to Scorebuddy Author: Robyn Coppell Published On: 14th Jul 2023 Read more about - Definitions, Cloud, Scorebuddy Recommended Articles On-Premise vs. Cloud Computing: Which Is Best? 11 Cloud Solutions to Streamline Your Operations Cloud Communications: Public, Private, and Hybrid - What's the difference? The Top Workforce Management WFM Solutions for 2023 Related Reports eBook: 9 Practical Ways to Use Generative AI for Contact Centers eBook: Improving Customer Experience and NPS Through Quality Assessment eBook: Understanding Call Center Quality Assurance Frameworks eBook: If Your Contact Center Uses Spreadsheets Read This Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter