Articles - Scorebuddy

Computer Telephony Integration CTI

165

What is CTI and Why is it Important for Contact Centres?

Hand holding magnifying glass and phone protruding from background

167

Why Is Quality Assurance Important and How Do You Manage It?

Employee with two doors leave or stay

195

Practical Guide on Minimizing Agent Churn in Call Centres

A golden tick in a circle quality assurance concept

225

Call Centre Quality Assurance Guidelines & Tips

Scorebuddy Webinar Event Banner

5 Tips for Coaching Employees to Improve Performance – Webinar

sorry inscription made of colorful cube beads with letters

288

7 Tips For An Effective Apology

VoC and Customer feedback concept

211

Voice of the Customer Solution Guide

Management concept with chess pieces

559

Call Centre Management Made Easy: The Definitive Guide

Person casting a superhero with cape shadow on the wall.

10 Tips to Motivate Your Customer Service Team

Chat illustration on laptop

258

14 Best Practices for Customer Support Live Chat

KPIs and Numbers

241

11 Contact Centre KPIs for Customer Satisfaction

A bar chart graph with upward trend line on pink color background

97

Call Centres Trends Lie in CX, Digital Adoption and Automation

One black gift box on yellow background.

119

7 Creative Ways to Recognize Contact Centre Agents

A phone and a clock

216

Why Average Handling Time Is Your Secret Weapon

Geometric building blocks

Why a Purpose-Built Quality Assurance Solution Will Make Your Life Easier

Concept of negative emotions with person with a angry face bag on their head

203

How to Deal With Angry Customers: A Call Centre Guide

Note paper with question mark

72

4 Questions to Ask About Your Contact Centre QA Solution

Heads with scores

Best Practices for Contact Centre QA Success

Monitoring and paperwork

167

Managing Call Centre Quality Assurance as Your Company Grows

golf scorecard

How BPOs can use Scorecards for Better Coaching

Avoiding pitfalls in path

3 Call Centre Compliance Pitfalls and How to Avoid Them

3d plus symbol on orange background

What to Add to Your Quality Assurance Program

Hand holding lightbulb

96

Why You Need AI for Call Centre Management in 2022

Concept Of Employee Burnout

232

How to Prevent Call Centre Agent Burnout