The Leading Contact Centre Magazine

Articles about Scorebuddy

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8 Ways to Avoid Call Centre Agent Burnout

207

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Measuring Customer Experience: Metrics and the Benefits of QA

84

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10 Tips to Help Call Centre Agents Drive More Sales

223

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7 Steps to Improve Customer Experience in Call Centres

111

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10 Tips to Measure and Improve Call Centre Productivity

366

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How to Give Call Centre Quality Feedback That Works

276

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Case Study – Voxpro Increases Productivity by 20%

215

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First Call Resolution: What Is It and How Do You Measure It?

201

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10 Great Tips to Manage a Call Centre Efficiently

278

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How to Measure Emotional Intelligence in Customer Service

812

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15 Essential Strategies to Reduce Staff Turnover

1,246

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Hiring for Customer Service Soft Skills and Emotional Intelligence

274

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29 Mistakes That Your Contact Centre Might Be Making

1,126

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What to Include on Your QA Call Monitoring Form

502

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10 Call Centre Training Games That Improve Employee Engagement

259

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Building blocks are stacked on top of each other, one has an outline of people, another has a lightbulb, puzzle pieces and cogs. The one on top of this has some charts, the one on top of that has an internet symbol, an email symbol and an arrow. The final building block has compliance written on it

How QA Scorecards Create Stronger Regulatory Compliance

179

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Recorded Webinar: Proven Ways to Drive up Contact Centre Quality

Recorded Webinar: Proven Ways to Drive up Contact Centre Quality

534

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27 Questions to Ask Before Buying Call Centre QA Software

85

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The Anatomy of a Really Good Customer Service Call

173

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Improve Customer Experience With Emotional Intelligence

337

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