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Articles - Scorebuddy

Discover and explore our Scorebuddy content collection, including articles, blogs, news stories, case studies, resources and more.

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9 Components of Employee Engagement in a Contact Centre

CX Award Wins

CX Award Wins – May 2025

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Have Your Say in Our Annual Benchmarking Survey!

Unlock the Power of Your QA Data: Turning Insights into Success

Unlock the Power of Your QA Data – Webinar

AI powered QA

Build a Business Case for AI-Powered Call Centre QA

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14 Skills Every Call Centre Agent Should Master

From Zero to AI Hero: Building a Fully Automated QA Scoring Program - Webinar

Building a Fully Automated QA Scoring Program – Webinar

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10 Sales Tips Every Call Centre Agent Needs to Know

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9 AI Challenges for CTOs-and How to Solve Them

AI Agent Robot

AI and Automation in Modern Call Centres

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A Guide to Choosing the Right Enterprise Contact Centre Solution

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Benefits, Risks, and the Future of AI Call Centre Agents

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9 Ways to Motivate Your Customer Service Teams

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Understanding Call Avoidance in Contact Centres

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13 Ways to Improve Customer Satisfaction in a Contact Centre

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7 Steps to Improve Call Centre Customer Experience

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10 Call Centre Metrics to Measure Customer Experience

Employee Benefits Package

Case Study: BenefitMall Boosts Their NPS Score With Scorebuddy

Live chat support

14 Live Chat Best Practices for Better Customer Support

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10 Ways to Reduce Repeat Calls in Your Contact Centre

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10 Ways to Improve Call Abandon Rate

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12 Steps to Start a Call Centre QA Program

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12 Effective Strategies for Successful Call Centre Recruiting

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Case Study: Intercom Automated Its QA With Scorebuddy

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)

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Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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