Articles about Scorebuddy

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338

8 Ways to Avoid Call Centre Agent Burnout

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116

Measuring Customer Experience: Metrics and the Benefits of QA

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407

10 Tips to Help Call Centre Agents Drive More Sales

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232

7 Steps to Improve Customer Experience in Call Centres

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726

10 Tips to Measure and Improve Call Centre Productivity

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462

How to Give Call Centre Quality Feedback That Works

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365

Case Study – Voxpro Increases Productivity by 20%

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328

First Call Resolution: What Is It and How Do You Measure It?

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373

10 Great Tips to Manage a Call Centre Efficiently

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865

How to Measure Emotional Intelligence in Customer Service

1,756

15 Essential Strategies to Reduce Staff Turnover

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484

Hiring for Customer Service Soft Skills and Emotional Intelligence

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1,788

29 Mistakes That Your Contact Centre Might Be Making

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1,089

What to Include on Your QA Call Monitoring Form

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384

10 Call Centre Training Games That Improve Employee Engagement

Building blocks are stacked on top of each other, one has an outline of people, another has a lightbulb, puzzle pieces and cogs. The one on top of this has some charts, the one on top of that has an internet symbol, an email symbol and an arrow. The final building block has compliance written on it

236

How QA Scorecards Create Stronger Regulatory Compliance

Recorded Webinar: Proven Ways to Drive up Contact Centre Quality

652

Recorded Webinar: Proven Ways to Drive up Contact Centre Quality

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127

27 Questions to Ask Before Buying Call Centre QA Software

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435

The Anatomy of a Really Good Customer Service Call

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697

Improve Customer Experience With Emotional Intelligence

1,057

How to Create a QA Framework for Your Call Centre

183

Can Speech Analytics Deliver Effective QA?

226

Adding Quality Metrics to Your Data Analytics

A photo of a happy man on the phone smiling out of a window

303

The Anatomy of a Good Call: Managing Customer Expectations