Articles - Scorebuddy

Scorebuddy Webinar Banner - Coaching 101: Why Soft Skills Matter and How to Develop Them
Coaching 101: Why Soft Skills Matter and How to Develop Them – Webinar
Costs, benefits on yellow road-sign
Call Centre Outsourcing Costs and Benefits
Hand showing a shield with a check mark - quality concept
G2 Report: Scorebuddy a Leader for Contact Center Quality Assurance
Gamification concept with controller and game icons
Gamification: 7 Simple Tips to Boost Agent Engagement
Sentiment concept with bubble in heart shape
The 8 Best Ways to Use Sentiment Analysis
Quality checkmark in digital circles
Why QA Is the Call Centre C-Suite’s Secret Weapon
AI holographic brain overlayed on hand making notes
Enhance Agent Training With the Assistance of AI
Compliance. Chart with keywords and icons on yellow background
How to Ensure Call Centre PCI Compliance
illustration of analytics
What Is Interaction Analytics in Contact Centres?
A key unlocking data
Unlocking the Strategic Value of QA Data With Scorebuddy BI
Target customer concept. With arrow target and people icons
How Customer Obsession Drives Sales
Hand holding tablet with business icons
Scorebuddy Announces the Launch of Scorebuddy BI
Analytics graphs on digital screen
How to Unlock the Full Power of Call Centre Analytics
Avoid mistakes concept with arrows and blocks
11 Call Centre Reporting Mistakes To Avoid
Cloud concept with sky, cloud icon and binary data with the words cloud solutions
What Are Cloud Solutions?
11 Reasons Why Quality Assurance Is Important
Last Chance to Take Part in Our Survey!
Feedback and questions with question mark next to person thinking
CSAT Questions for Honest Customer Feedback
Different, Leader Individuality Concept. Unique Paper Plane Flying Up in the Sky
G2 Summer Report: Scorebuddy a Leader in Contact Center QA
Compliance theme with person with laptop with compliance symbols
Is Automation a Game Changer for Call Centre QA Compliance?
The UK National Contact Centre Conference
Habits written on post it notes with chalk person using them like stairs to reach trophy
9 Habits of Highly Effective Call Centre Managers
Retro phone and modern smartphone - old and new concept for ability to chat or call
Why Millennials Choose Chat Over Traditional Customer Service
A hand holding connection cable towards the cloud on blue background
11 Cloud Solutions to Streamline Your Operations

Latest Reports