The Award Winning Contact Centre Magazine

Translate

Articles about Scorebuddy

A picture of someone who has burned-out

8 Ways to Avoid Call Centre Agent Burnout

300

Read more...

A picture of a measuring tape

Measuring Customer Experience: Metrics and the Benefits of QA

104

Read more...

A picture of a rocket

10 Tips to Help Call Centre Agents Drive More Sales

377

Read more...

A picture of a man marching up some stairs

7 Steps to Improve Customer Experience in Call Centres

212

Read more...

A picture agents looking at documents in a office

10 Tips to Measure and Improve Call Centre Productivity

613

Read more...

A picture of a hand holding a happy emoji

How to Give Call Centre Quality Feedback That Works

386

Read more...

A picture of people walking over a series of cogs

Case Study – Voxpro Increases Productivity by 20%

331

Read more...

A photo of a yellow measuring tape on a blue background

First Call Resolution: What Is It and How Do You Measure It?

308

Read more...

One person rolls a sphere while 4 other people push cubes

10 Great Tips to Manage a Call Centre Efficiently

346

Read more...

A girl holds to emoji faces- one is angry and the other is smiley

How to Measure Emotional Intelligence in Customer Service

847

Read more...