Articles - Scorebuddy

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206

8 Crucial Call Centre Communication Skills for Agents

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How Can IVR Payments Enhance Your Compliance?

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7 Things to Avoid if You Want to Be an Effective Call Centre Manager

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How to Encourage Your Agents to Advance on a Customer Service Career Path

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Time Management Tips to Enhance Performance

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7 Ways to Foster Customer Loyalty in the Call Centre

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G2 Names Scorebuddy a Leader

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How to Use Repeat Calls to Your Advantage

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8 Ways to Get Honest & Actionable Customer Feedback

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139

Delight and Sell: How Can Call Centres Become Revenue Generators?

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176

What Is a Call Centre Scorecard?

293

What We Heard at Call & Contact Centre Expo 2022

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How to Keep Your Call Centre Compliant When Working Remotely

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105

What Is Bad Customer Service and How Do You Spot It?

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190

What Not to Miss at Call & Contact Centre Expo 2022

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60

6 Human-Centric Ways to Improve Call Centre Agent Productivity

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54

What Is Contact Centre Management?

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Evaluation Spreadsheets vs. Scorecards. Which One to Choose?

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132

What Is Your DSAT Score and How to Improve It

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239

The Magic Number, Getting Call Centre Staffing Right

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72

How to Create Great Call Centre Assessments

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147

The 7 New Call Centre Training Strategies You Need to Know

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108

Getting Results With Call Centre Surveys

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Scorebuddy Named a G2 Market Leader

Latest Reports

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Report

eBook: Soft Skills Training for Call Center Agents