The Leading Contact Centre Magazine

Articles about Scorebuddy

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Hiring for Customer Service Soft Skills and Emotional Intelligence

104

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29 Mistakes That Your Contact Centre Might be Making

231

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What to Include on Your QA Call Monitoring Form

109

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10 Call Centre Training Games That Improve Employee Engagement

149

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Building blocks are stacked on top of each other, one has an outline of people, another has a lightbulb, puzzle pieces and cogs. The one on top of this has some charts, the one on top of that has an internet symbol, an email symbol and an arrow. The final building block has compliance written on it

How QA Scorecards Create Stronger Regulatory Compliance

136

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Recorded Webinar: Proven Ways to Drive up Contact Centre Quality

322

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eBook: Understanding Call Centre Quality Assurance Frameworks

60

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eBook: The Ultimate Guide to Creating an Effective Omnichannel Customer Experience

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27 Questions to Ask Before Buying Call Centre QA Software

70

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The Anatomy of a Really Good Customer Service Call

133

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Improve Customer Experience With Emotional Intelligence

203

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How to Create a QA Framework for Your Call Centre

342

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Can Speech Analytics Deliver Effective QA?

127

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Adding Quality Metrics to Your Data Analytics

126

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The Anatomy of a Good Call: Managing Customer Expectations

104

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8 Simple Tips for Designing Call Centre Incentive Programmes

321

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How to Improve Your NPS Score and Customer Experience

353

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eBook: If Your Contact Center Uses Spreadsheets, Read This

55

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The Best Way To Measure Call Centre Quality Assurance Metrics

228

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11 Top Ways to Improve Call Centre Quality Assurance

279

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