The Leading Contact Centre Magazine

Articles about Scorebuddy

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10 Great Tips to Manage a Call Centre Efficiently

553

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How to Measure Emotional Intelligence in Customer Service

764

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15 Essential Strategies to Reduce Staff Turnover

894

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Hiring for Customer Service Soft Skills and Emotional Intelligence

150

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29 Mistakes That Your Contact Centre Might Be Making

1,160

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What to Include on Your QA Call Monitoring Form

255

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10 Call Centre Training Games That Improve Employee Engagement

208

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Building blocks are stacked on top of each other, one has an outline of people, another has a lightbulb, puzzle pieces and cogs. The one on top of this has some charts, the one on top of that has an internet symbol, an email symbol and an arrow. The final building block has compliance written on it

How QA Scorecards Create Stronger Regulatory Compliance

201

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Recorded Webinar: Proven Ways to Drive up Contact Centre Quality

Recorded Webinar: Proven Ways to Drive up Contact Centre Quality

418

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eBook: Understanding Call Centre Quality Assurance Frameworks

75

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eBook: The Ultimate Guide to Creating an Effective Omnichannel Customer Experience

51

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27 Questions to Ask Before Buying Call Centre QA Software

76

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The Anatomy of a Really Good Customer Service Call

171

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Improve Customer Experience With Emotional Intelligence

251

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How to Create a QA Framework for Your Call Centre

397

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Can Speech Analytics Deliver Effective QA?

131

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Adding Quality Metrics to Your Data Analytics

127

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The Anatomy of a Good Call: Managing Customer Expectations

114

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8 Simple Tips for Designing Call Centre Incentive Programmes

341

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How to Improve Your NPS Score and Customer Experience

403

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