What Is Generative AI? Related Articles A Primer on ChatGPT, LLMs, and Generative AI The Difference Between ChatGPT, LLMs, and Generative AI Our Top Use Cases for AI in Customer Service A Primer on ChatGPT, LLMs, and Generative AI © Ground Picture - Shutterstock - 1025409565 Filed under - Definitions, Talkdesk Generative AI is an umbrella term that refers to any of the AI models that generate a novel output based on an input, often called a prompt. This broader term encompasses models that produce language, visual imagery, and audio. You may have heard about Dall-e, another product of OpenAI, which can produce beautiful images when given a prompt. Or Jukebox that generates music as raw audio. These generative AI models don’t necessarily use large language models (LLMs), but some do incorporate LLMs in an effort to understand the meaning of a prompt. For the contact centre, audio and visual models are less interesting at the moment. However, models that produce audio outputs will surely hit their stride in the next few years, which will have a transformative impact on voice conversation. Voice generation models take a small sample of recorded voice conversation and create a simulated voice that can be used by software systems programmatically. Thanks to Talkdesk Author: Robyn Coppell Published On: 14th Apr 2023 Read more about - Definitions, Talkdesk Recommended Articles A Primer on ChatGPT, LLMs, and Generative AI The Difference Between ChatGPT, LLMs, and Generative AI Our Top Use Cases for AI in Customer Service A Primer on ChatGPT, LLMs, and Generative AI Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future eBook: The Top 3 Ways to Reduce Call Volumes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter