THE DATE: Thursday, October 19, 2016
THE TIME: North America, 10:00 AM PT / 1:00 PM ET
Latin America, 12:00 PM CDT / 3:00 PM BRT
Europe, 3:00 PM BST / 4:00 PM CEST
THE LOCATION: Online
THE DESCRIPTION: Are you prepared to offer your customers personalised self-service across all channels, including legacy applications like your interactive voice response (IVR)? This live webinar will highlight the latest research results on omnichannel self-service applications, industry best practices and the new KPIs being used by leading global companies and organisations that have successfully employed omnichannel self-service solutions.
THE SPEAKERS: Kate Leggett, Vice President and Principal Analyst, Forrester Research
Scott Kolman, Vice President of Product Marketing, Genesys
THE ORGANISERS: GENESYS
THE WEBLINK: Click here to register!
Author: Robyn Coppell
Published On: 13th Oct 2016 - Last modified: 2nd Jan 2020
Read more about - Archived Content, Genesys
