White Paper: A Survival Handbook For The 21st Century Contact Centre 118 Filed under - Archived Content A guide to overcoming challenges of the next decade and securing your place among the service elite This guide will explore survival tips for the 21st century contact centre, from facing the facts to be a leader not a follower. White Paper written by: EvaluAgent Author: Rachael Trickey Published On: 5th Dec 2016 - Last modified: 5th Mar 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter