White Paper: Achieving Omnichannel Customer Experiences – Advanced Agent Desktops Are Key Filed under - Archived Content, IFS Delve into the modern-day contact centre solution with a unified agent desktop to avoid multichannel mayhem. Read the white paper to find out how for successful customer service and seamless experiences, organisations must deploy a single view of the customer. White Paper written by: Ventana Research for IFS | mplsystems Click here to download your copy of the white paper. Author: Rachael Trickey Published On: 1st Oct 2018 - Last modified: 1st Mar 2019 Read more about - Archived Content, IFS Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter