White Paper: Best Practices for Building a Modern Contact Centre 270 Filed under - Archived Content, NICE CXone Choosing new contact centre software involves a complex web of choices that need to be made before you are able to provide a modern, customer-driven contact centre experience. This paper examines some of the critical decisions companies need to make, supported by comments from operations leaders at companies that have been faced with similar choices, discussing the factors that helped guide their process. White Paper written by: NICE inContact Click here to download your copy of the White Paper. Author: Jo Robinson Published On: 30th Apr 2019 - Last modified: 14th Apr 2020 Read more about - Archived Content, NICE CXone Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations Recorded Webinar: Treating Vulnerable Customers Fairly Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter