Archived Content

White Paper: Improving Customer Experience and NPS Through Quality Assessment

Published On: 15th Jan 2018 08:00 - Modified: 3rd Jan 2020

This eBook presents a series of topics intended to help companies measure Quality Assurance in the call centre and to use these metrics to improve NPS and overall customer experience.

White Paper sponsored by: Scorebuddy

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn