White Paper: Improving Customer Experience and NPS Through Quality Assessment 155 Filed under - Archived Content, Scorebuddy This eBook presents a series of topics intended to help companies measure Quality Assurance in the call centre and to use these metrics to improve NPS and overall customer experience. White Paper sponsored by: Scorebuddy Author: Rachael Trickey Published On: 15th Jan 2018 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Scorebuddy Related Reports eBook: Improving Customer Experience and NPS Through Quality Assessment eBook: Understanding Call Center Quality Assurance Frameworks eBook: If Your Contact Center Uses Spreadsheets Read This eBook: Gap Analysis for Individual Training in the Call Center Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter